Delivery Specialist-Temporary-Virtual

📋 Description

• • Support end-to-end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• • Manage projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures.
• • Handle complex tasks independently such as escalations, report analysis, and communication with key stakeholders.
• • Coordinate with clients, carriers, third parties, and internal company services to ensure seamless service delivery.
• • Monitor and track service-related metrics to ensure processes meet or exceed targets and identify opportunities for process improvement.
• • Manage multiple carrier agent readiness-to-sell processes, ensuring compliance and timely activation.
• • Partner with carrier contacts to document readiness processes, communicate status updates, report issues or risks, and obtain resolutions.
• • Build and maintain domain, plan, and regulatory knowledge through formal learning and on-the-job experiences.
• • Utilize collaboration software tools in a remote work environment to maintain productivity and communication.
• • Maintain enhanced to expert proficiency in Microsoft Word, Excel, WebEx Teams, and Microsoft Teams for daily operations.
• • Demonstrate strong organizational skills to multi-task, prioritize workload, and manage competing deadlines effectively.
• • Apply analytical, listening, and interpersonal skills to resolve issues and support cross-functional teams.
• • Exhibit high attention to detail in documentation, reporting, and communication with internal and external partners.
• • Adhere to Alight’s camera-on culture during virtual interviews and work interactions.
• • Be prepared for occasional travel to one of Alight’s physical office locations as required.
• • Ensure all work complies with Alight’s employment policies, including background check requirements prior to onboarding.
• • Contribute to a culture of inclusion by respecting diverse backgrounds and supporting equitable practices in daily operations.