Deployment Strategist

Magical, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Deployment Strategist at Magical, you will be at the forefront of revolutionizing how organizations operate by leveraging our cutting-edge agentic AI platform. You will own the success of our most significant and strategic customers post-sale, acting as the crucial bridge between their ambitious business objectives and the transformative capabilities of our AI employees. This role is pivotal in ensuring our clients achieve maximum impact and value from their investment in Magical, driving efficiency, sharper focus, and ultimately, better outcomes, particularly in operations-heavy sectors like healthcare.
• Your primary responsibility will be to manage the end-to-end implementation lifecycle for a dedicated portfolio of customers. This journey begins even before the official kickoff, encompassing meticulous pre-kickoff planning, guiding the implementation through a successful go-live, fostering early adoption, and scaling the solution to meet evolving needs. You will be the central point of contact and accountability for these critical deployments.
• You will serve as the primary engagement manager for your customer accounts. This involves developing and meticulously managing comprehensive project plans, ensuring alignment across all internal and external stakeholders, proactively identifying and mitigating risks and dependencies, and diligently driving all workstreams forward. This coordination extends across the customer's organization, Magical's internal teams, and any relevant third-party vendors.
• A key aspect of your role will be translating high-level business goals into actionable deployment plans. You will work collaboratively with our Deployment Engineers to define specific, measurable use cases, establish clear success metrics (KPIs), set realistic milestones, and chart out a detailed execution roadmap that aligns with the customer's strategic vision.
• Maintaining consistent and effective communication is paramount. You will be responsible for running regular customer touchpoints, including weekly or bi-weekly stand-up meetings, targeted stakeholder synchronization sessions, and impactful executive readouts. These interactions are designed to ensure projects remain on track, facilitate timely decision-making, and maintain strong stakeholder engagement.
• You will orchestrate and lead business reviews, such as Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs). These sessions are critical for articulating a clear Return on Investment (ROI) story, demonstrating the tangible operational impact of Magical's platform, and naturally identifying and cultivating opportunities for expansion and deeper integration.
• Becoming a trusted advisor to our clients is a core tenet of this role. You will provide expert guidance on workflow redesign and change management strategies, with a particular emphasis on navigating the complexities of healthcare revenue cycle management and other operations-intensive environments. Your insights will help clients adapt and thrive in an AI-augmented future.
• You will partner closely with our Go-To-Market (GTM) teams to identify and pursue expansion opportunities. This involves proactively discovering new workflows, additional sites, or untapped departments within customer organizations that can benefit from automation. You will play a key role in shaping proposals and developing rollout plans that ensure expansion is a seamless and low-friction experience for the customer.
• Acting as the voice of the customer internally is vital. You will gather, synthesize, and communicate structured insights from customer engagements back to our Product, Engineering, and Sales teams. This feedback loop is instrumental in influencing the product roadmap, refining our implementation playbooks, and enhancing our overall customer engagement strategies.
• You will contribute significantly to codifying our deployment methodology. This includes developing and refining templates, dashboards, checklists, and best practices that will streamline and standardize future deployments, making them faster, more efficient, and highly repeatable across our customer base.
• You will collaborate closely with our talented Deployment Engineers and Account Executive (AE) teams, typically managing several customer programs concurrently. This collaborative environment fosters shared learning and ensures a cohesive approach to customer success.
• This role offers a unique opportunity to be an early member of a fast-growing, ambitious company, pushing the boundaries of what's possible with AI. You'll work with a modern technology stack and the latest tools, contributing to shaping the future of work in a dynamic and impactful way.

🎯 Requirements

• 3-6 years of experience in roles such as management consulting, customer success, program management, or solutions engagement management, preferably within an enterprise SaaS or services environment.
• Proven track record of leading complex, end-to-end implementations or transformation programs, successfully coordinating multiple stakeholders and workstreams to achieve go-live.
• Exceptional relationship-building skills, with the ability to engage effectively with stakeholders ranging from frontline operators to C-suite executives, and comfort in running recurring touchpoints, workshops, and executive readouts.
• Strong structured and analytical thinking, with the ability to define clear KPIs, utilize frameworks, and translate complex operational data into compelling impact narratives.
• A commercial mindset, with a natural inclination to identify opportunities for deepening value and expanding scope, and the ability to assist Sales in framing and closing expansions without being overly 'salesy'.
• Comfort working with technical partners (e.g., engineers, solutions architects) and the ability to effectively translate between business requirements and technical execution.
• A proactive, bias-to-action attitude, with a willingness to do whatever it takes to unblock progress and ensure deployment success, thriving in an early-stage, dynamic environment where you can help build the playbook.

🏖️ Benefits

• Opportunity to be an early team member at a fast-growing, ambitious company shaping the future of work with AI.
• Chance to push the boundaries of what's possible with AI and work with a modern tech stack and the latest tools.
• Competitive salary and meaningful equity in a rapidly scaling organization.
• Unlimited Paid Time Off (PTO) to support work-life balance.
• Engaging team offsites with past trips including Iceland, Lisbon, Cancun, and Costa Rica.

Skills & Technologies

Remote

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Magical, Inc.

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About Magical, Inc.

Magical provides agentic AI employees designed to fully automate complex clinical, administrative, and financial workflows for healthcare providers and payers. Their AI solutions offer complete visibility into actions, costs, and outcomes, streamlining operations from pilot to production. With impressive accuracy rates, such as 97% for A/R Follow-up agents and 99% for Pharmacy Ops agents, and rapid deployment times averaging two weeks for many core functions, Magical empowers organizations to optimize efficiency and reduce operational burdens.

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