Lead Product Manager, New York

📋 Description

• • We are seeking a visionary Lead Product Manager to spearhead our expansion into the United States market, based in the vibrant heart of New York City. At Monzo, our mission is to revolutionize banking, making it accessible, transparent, and empowering for everyone. We've already achieved significant success in the UK, building a beloved digital bank with over 14 million customers, and now we're poised to bring that same innovative spirit and customer-centric approach to the US.
• • As a Lead Product Manager in the US, you will be instrumental in shaping the future of Monzo in a new and dynamic market. You will operate within an agile, full-stack team that functions with the speed and ingenuity of an early-stage startup, yet benefits from the robust financial, operational, and engineering infrastructure of a well-established company. Your primary focus will be on building an exceptional US product, iterating rapidly based on customer feedback, and solidifying our product-market fit.
• • This role offers a unique opportunity to be a key architect of a product that aims to redefine personal finance for Americans. You will lead a dedicated cross-functional team, guiding them through the entire product lifecycle – from conception and design to development, launch, and profitable growth. Your leadership will be crucial in ensuring the product not only resonates deeply with US customers but also elevates Monzo to a leading position within the competitive FinTech landscape.
• • You will collaborate closely with our talented partners in Marketing, Design, and Research. This partnership is essential for identifying and articulating the most compelling value propositions for our target audience, ensuring our messaging is clear, impactful, and aligned with customer needs. Your ability to translate customer insights into actionable product strategies will be paramount.
• • Beyond product development, you will be a visible and influential leader within the team. We foster a culture that values accountability, mutual support, and a relentless pursuit of excellence. You will actively contribute to nurturing this environment, setting a high bar for quality and encouraging continuous improvement.
• • A significant aspect of this role involves leveraging the collective knowledge and resources of the wider Monzo organization. You will forge strong relationships with your peers across Monzo, tapping into their expertise, learnings, and counsel to accelerate progress and enhance the probability of success. This includes identifying and integrating specific capabilities that may not yet exist within the US team, ensuring we build on a foundation of shared knowledge and best practices.
• • The ideal candidate possesses a proven track record of building successful, customer-centric digital products within fast-growing companies. You have a genuine passion for the craft of creating remarkable products and businesses, with a particular strength in launching innovative, zero-to-one consumer products, ideally within regulated industries such as financial services or healthcare.
• • Exceptional communication skills are vital. You must be able to articulate complex ideas clearly and persuasively to diverse audiences in a structured and coherent manner. Your ability to influence stakeholders at all levels will be key to driving the product vision forward.
• • We are looking for individuals who possess the drive and resilience to challenge the status quo and effect positive change. You should be comfortable grounding your decisions in data, facts, and insights, while also possessing the agility to make swift, informed decisions when complete data is not readily available.
• • Effective collaboration is essential. You will work seamlessly with a diverse range of individuals, navigating different working styles to achieve shared goals. This includes the ability to thoughtfully and constructively challenge and influence your colleagues, fostering a spirit of open dialogue and continuous improvement.
• • A deep enthusiasm for Monzo's mission and the broader personal finance landscape is crucial. You should be excited by the ambition of what we are building and eager to contribute to a company that is making a tangible difference in people's financial lives.
• • As a fast learner, you will be humble, curious, and committed to your own professional development and the growth of those around you. This role is not just about managing a product; it's about leading a team, shaping a market, and contributing to a company culture that values innovation, collaboration, and impact.
• • You will be responsible for defining the product strategy for Monzo in the US, identifying key customer segments, understanding their unmet needs, and translating these into a compelling product roadmap. This involves conducting market research, competitive analysis, and user testing to ensure our offerings are differentiated and highly desirable.
• • You will own the product backlog, prioritizing features and initiatives based on strategic objectives, customer impact, and business value. This requires a keen understanding of trade-offs and the ability to make tough decisions to maximize outcomes.
• • Working with engineering teams, you will ensure timely and high-quality delivery of product features, acting as the primary point of contact for product-related questions and decisions. Your role is to unblock the team and ensure they have a clear understanding of the 'why' behind every feature.
• • You will define and track key product metrics, using data to measure success, identify areas for improvement, and inform future product iterations. This data-driven approach will be fundamental to our continuous learning and optimization process.
• • Ultimately, your success will be measured by the growth and engagement of Monzo's US customer base, the profitability of the products you manage, and your ability to foster a high-performing, collaborative product team.
• • This is a unique opportunity to join Monzo at a pivotal moment in our US expansion. If you are a passionate product leader with a desire to build something truly impactful, we encourage you to apply and help us make money work for everyone in the US.