Job Overview
Location
US Telecommuter
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As Director of Client Services for Workforce Absence at Sedgwick Claims Management Services, Inc., you will lead strategic account management for complex, high-value clients, driving retention, satisfaction, and revenue growth while overseeing multidisciplinary teams delivering workforce absence solutions. This role is pivotal in ensuring clients receive seamless, compliant, and innovative service during critical moments of employee absence, directly impacting organizational resilience and employee well-being.
- • Day-to-day responsibilities include providing stewardship reporting to clients on emerging trends and program performance; conducting pre-renewal visits to assess loss experience and proactively address dissatisfaction; leading contract renewals, revisions, and Client Service Instruction development for jumbo accounts; negotiating service plan enhancements; coordinating cross-departmental efforts with IT, operations, and business development to eliminate process and technology barriers; managing client invoicing, audits, and accounts receivable; resolving escalated customer service issues; identifying cross-selling opportunities; supervising and mentoring Account Representatives and other client-facing staff; ensuring adherence to quality initiatives; and participating in industry education and professional associations to stay current on regulatory and market developments.
- • Sedgwick is a nationally recognized leader in claims and productivity management services, employing 33,000 colleagues dedicated to supporting individuals and organizations through unexpected life events. The company has been honored as a Newsweek America’s Greatest Workplace, certified as a Great Place to Work®, and named a Fortune Best Workplace in Financial Services & Insurance, reflecting its commitment to a caring, inclusive, and high-performance culture where employees are empowered to grow and make a meaningful impact.
- • In this role, you will develop advanced expertise in strategic account leadership within the workers’ compensation, liability, and disability claims landscape; refine your ability to influence cross-functional teams without direct authority; deepen your knowledge of regulatory compliance and quality frameworks; and strengthen your leadership presence through mentoring, performance management, and organizational influence—positioning you for continued advancement in client services, operations, or enterprise leadership within Sedgwick or the broader risk management industry.
🎯 Requirements
- • Bachelor’s degree from an accredited college or university preferred; CPCU, AIC, ARM, or related professional designation strongly preferred.
- • Ten (10) years of related experience required, including either two (2) years as an Account Manager or five (5) years as an Adjuster with at least two (2) years in a supervisory role.
- • Demonstrated excellence in oral and written communication, presentation, negotiation, facilitation, and interpersonal skills; strong analytical, organizational, and problem-solving abilities; proficiency with Microsoft Office; and in-depth knowledge of workers’ compensation, liability, disability claims management, and client servicing principles.
🏖️ Benefits
- • Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), disability and life insurance, employee assistance program, and flexible spending or health savings account options.
- • Opportunity to work remotely (US Telecommuter) with travel as required, supporting work-life balance while serving clients nationwide.
- • Access to professional development resources, industry affiliations, and continuing education support to maintain certifications and stay current in workforce absence and claims management trends.
Skills & Technologies
Onsite
Degree Required
About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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