Job Overview
Location
Remote, Canada
Job Type
Full-time
Category
Sales
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • As a Directeur de comptes / Account Manager at SmartBug Media, you will serve as a strategic partner to high-value clients, driving account growth and ensuring exceptional client experiences in the digital services space.
- • Your day-to-day responsibilities include developing and executing account growth strategies, identifying upsell and cross-sell opportunities, serving as the primary client contact, preparing proposals and RFP responses, tracking client payments, conducting satisfaction follow-ups, and providing high-level project updates to ensure timely and on-budget delivery.
- • You will collaborate closely with the business development and web development teams to align services with clients’ strategic objectives, participate in project post-mortems to improve internal processes, and stay informed on industry trends and competitive landscapes to inform strategic recommendations.
- • SmartBug Media is a remote-first Canadian company backed by its parent organization SmartBug, combining the strength of a larger group with the agility of a dedicated team to deliver AI-powered, e-commerce, web, and application solutions that help clients save time, increase sales and perform better in a rapidly evolving.
- • In this role, you will develop expertise in strategic account management, client retention strategies, and cross-functional collaboration, while contributing directly to revenue growth and client satisfaction in a high-impact, client-facing position.
🎯 Requirements
- • Proven experience in account management, client relationship management, or business development, preferably in digital services, web development, or technology sectors
- • Strong ability to develop and execute strategic account growth plans, including identifying upsell, cross-sell, and new business opportunities
- • Excellent communication and interpersonal skills, with fluency in both French and English (required for client-facing role in Canada)
- • Experience preparing proposals, responding to RFPs, and collaborating with business development and technical teams
- • Track record of ensuring client satisfaction, managing retention, and driving long-term client success
- • Familiarity with project management principles, including tracking deliverables, timelines, and budgets
🏖️ Benefits
- • Fully remote work arrangement based in Canada
- • Opportunity to work with a growing team backed by the resources from a reputable parent company (SmartBug)
- • Exposure to cutting-edge digital solutions in AI, e-commerce, web development, and applications
- • Clear path for professional growth in strategic account management and client leadership
- • Collaborative, agile work culture focused on innovation and client results
- • Direct impact on client success and revenue growth through strategic partnership
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About SmartBug Media
SmartBug Media is a premier full-service digital agency and the most decorated HubSpot Elite Partner, delivering comprehensive solutions across the entire customer lifecycle. They empower businesses by optimizing demand generation, sales enablement, revenue operations, web development, and customer success, utilizing HubSpot’s full suite of Marketing, Sales, Service, Content, Commerce, and Data Hubs, alongside advanced AI solutions. Serving diverse industries including Healthcare, SaaS, and Manufacturing, SmartBug Media focuses on driving predictable growth and efficiency. With a team of over 250 experts, they were recognized as the 2024 North American Partner of the Year, providing expert-led strategies and technology integration to a broad client base.
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