Director, AI Center of Excellence

LanguageLine Solutions

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the establishment and operation of the AI Center of Excellence (COE) for LanguageLine, serving as the day-to-day leader responsible for turning AI strategy into a practical operating model.
• Shape executive thinking on AI priorities and translate strategic direction into a clear AI roadmap, delivery model, and governance framework aligned with business goals and enterprise risk posture.
• Build the COE as a lean, high-credibility enablement function rather than a centralized bottleneck, ensuring it accelerates adoption without creating unnecessary friction.
• Partner with LanguageLine business and functional leaders—including sales, finance, marketing, HR, and operations—to identify, assess, and prioritize AI opportunities with secondary coordination across Teleperformance Specialized Services.
• Define and operationalize AI governance, policies, standards, and playbooks aligned with TP Global AI Policy and ISO 42001, including practical risk-tiering and review approaches for AI initiatives.
• Ensure responsible model development, usage, procurement, and deployment by embedding ethical, legal, and compliance considerations into AI workflows.
• Support business case development, benefits framing, and implementation planning for high-impact, complex, or high-risk AI initiatives.
• Create and maintain mechanisms to measure AI adoption, effectiveness, and business impact across functions, demonstrating measurable wins in efficiency, client value, or workforce augmentation.
• Establish and maintain a living inventory of AI systems, experiments, and use cases across Specialized Services, enabling reuse of tools, models, and implementation patterns.
• Lead training, roundtables, and enablement efforts to improve AI literacy and organizational readiness, partnering with HR and learning teams to operationalize role-based learning paths for leaders, managers, builders, and frontline teams.
• Deliver selected training and awareness sessions directly while coordinating with external partners for scaled or specialized learning needs.
• Hire, coach, and lead a small applied AI team focused on rapid prototyping, enablement, and delivery acceleration, overseeing a lightweight SWAT capability for AI proofs of concept and early-stage pilots.
• Set a high bar for pragmatism, speed, responsible AI practices, and business alignment across all COE activities.
• Present regular updates on AI COE progress, priorities, key developments, risks, and market-relevant AI trends to the LanguageLine executive team.
• Work closely with HR and enterprise systems like Workday to integrate required AI training, awareness, and policy rollout into existing learning and compliance infrastructure.
• Maintain strong executive communication and stakeholder management skills to brief senior leadership on AI implications, opportunities, and risks in clear business terms.
• Translate between technical teams and business leaders to bridge gaps in understanding and drive alignment on AI initiatives.
• Apply practical understanding of AI-native engineering workflows and tools such as Codex, Claude, GitHub Copilot, or Cursor to improve team velocity and prototyping efficiency.
• Demonstrate bias for action, clarity, and lean execution while balancing experimentation speed with security, risk, legal, and compliance requirements.

🎯 Requirements

• Experience leading or scaling an AI, automation, digital transformation, or innovation function
• Experience defining governance, operating models, and delivery mechanisms for emerging technology initiatives
• Experience partnering with business leaders to prioritize and operationalize AI use cases across functions such as sales, finance, marketing, HR, and operations
• Practical experience using AI-assisted development and coding tools (e.g., Codex, Claude, GitHub Copilot, Cursor)
• Experience designing, leading, or scaling technology adoption, enablement, or training programs
• Experience leading small high-performing teams in ambiguous environments

🏖️ Benefits

• Annual salary range of $175,000.00 – $190,000.00 USD (for US Remote roles)
• Bonus potential
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) plan
• Remote work environment with 10% travel requirement
• Opportunity to influence AI strategy and governance across a global enterprise

Skills & Technologies

GitHub

Remote

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LanguageLine Solutions

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About LanguageLine Solutions

LanguageLine Solutions is a leading provider of over-the-phone, video, and in-person interpretation and translation services. They connect people across language and cultural barriers, enabling clear communication in critical situations such as healthcare, public safety, and legal proceedings. Their services are crucial for organizations needing to serve diverse populations effectively and comply with language access regulations. By offering a vast network of qualified interpreters and translators, LanguageLine Solutions facilitates understanding and ensures equitable access to information and services for non-English speakers.

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