Director, Client Management-Alight Leave Solutions

📋 Description

• • As the Director, Client Management at Alight Leave Solutions, you will be instrumental in shaping the success of a high-revenue client portfolio by expertly overseeing strategy, management, and retention.
• • This pivotal role demands a deep understanding of the Absence Management domain, enabling you to align account strategies precisely with client goals, business needs, and desired outcomes, thereby ensuring exceptional customer success, tangible value realization, and sustained revenue growth.
• • You will be a key driver of Alight’s financial performance, with a significant focus on identifying and executing opportunities for solution expansion and securing contract renewals.
• • A core responsibility involves building, leading, and nurturing high-performing teams dedicated to strategic client and broker relationship management, maximizing client value, driving solution adoption, and ensuring client retention.
• • You will adeptly manage multiple complex client relationships and large-scale projects, ensuring seamless and successful execution while independently identifying, assessing, and mitigating risks.
• • This position requires the ability to articulate complex ideas clearly, anticipate potential objections, and persuasively influence stakeholders, often at senior executive levels, to adopt new perspectives or strategies.
• • You will be responsible for negotiating highly complex expansion and renewal contracts, engaging effectively with external partners, clients, and vendors to achieve mutually beneficial agreements.
• • Cultivating and maintaining meaningful, trusted relationships is paramount. This includes fostering strong connections across internal Alight teams, with key customer stakeholders, and with influential third-party stakeholders, with a particular emphasis on broker consultants.
• • Post-sale, you will collaborate closely with the Solutions Delivery team to ensure a smooth and effective transition from implementation to ongoing service, acting as a strong advocate to guarantee business readiness and ultimate client success.
• • A significant part of your role will involve strategizing, preparing, and delivering impactful Quarterly and Annual Client Business Reviews. This requires tailoring content to facilitate client-focused discussions and crafting value-driven messaging that directly aligns with each client’s specific needs, objectives, and desired outcomes.
• • You must demonstrate a high degree of resilience and adaptability, taking ownership of your actions and decisions, and maintaining a solutions-oriented approach even when faced with setbacks or obstacles.
• • This role is critical in ensuring clients derive maximum benefit from Alight’s Absence Management solutions, fostering long-term partnerships, and contributing to the overall growth and reputation of the company.
• • You will act as a trusted advisor to clients, providing strategic guidance and insights that help them navigate the complexities of absence management and achieve their business objectives.
• • By championing client needs internally and externally, you will ensure Alight remains at the forefront of delivering exceptional service and innovative solutions in the absence management space.
• • Your leadership will directly impact client satisfaction scores, adoption rates, engagement levels, and ultimately, the achievement of critical business outcomes for both Alight and its clients.
• • You will be expected to stay abreast of industry trends and best practices in absence management to provide proactive and informed guidance to your client portfolio.
• • The ability to translate client feedback and market insights into actionable strategies for product and service improvement will be highly valued.
• • This role offers a unique opportunity to make a significant impact on a global organization, contributing to its mission of improving lives through comprehensive benefits solutions.
• • You will be a key player in driving client loyalty and advocacy, turning satisfied clients into enthusiastic partners.
• • Success in this role hinges on a proactive, client-centric mindset, coupled with strong business acumen and a passion for delivering exceptional results.
• • You will be empowered to make strategic decisions that drive client success and contribute to Alight's continued growth and leadership in the benefits solutions market.
• • The Director, Client Management will be a visible leader, representing Alight at client forums and industry events, further solidifying the company's position as a trusted partner.
• • You will be responsible for understanding the competitive landscape and positioning Alight's offerings effectively to retain and grow market share within your client base.
• • This role requires a strategic thinker who can balance the needs of the client with the business objectives of Alight, ensuring a win-win scenario for all parties involved.
• • You will play a crucial role in fostering a culture of continuous improvement within your team and across client engagements.
• • The ability to manage complex financial aspects of client contracts, including pricing and profitability, will be essential for success.
• • You will be expected to develop and execute strategic account plans that outline key objectives, initiatives, and timelines for each client in your portfolio.
• • This role offers significant opportunities for professional development and career advancement within a dynamic and growing organization.
• • Your leadership will be key in ensuring clients understand and leverage the full capabilities of Alight's Absence Management solutions, driving deeper engagement and value.
• • You will be a critical liaison between clients and Alight's internal operations, ensuring alignment and effective communication at all levels.
• • The Director, Client Management will be a champion for Alight's values, embodying empathy, integrity, and a commitment to empowering others in all client interactions.
• • You will be responsible for identifying and nurturing potential expansion opportunities within existing client accounts, contributing directly to revenue growth.
• • This role requires a proactive approach to problem-solving, anticipating client needs and addressing them before they become significant issues.
• • You will be expected to contribute to the development of best practices and playbooks for client management within the Absence Management division.
• • The ability to effectively manage change and guide clients through transitions in their benefits programs will be a key differentiator.
• • You will be a key contributor to Alight's mission of helping clients gain a benefits advantage while building a healthy and financially secure workforce.