Director, Clinical Operations

Vision Service Plan

Job Overview

Location

Remote US

Job Type

Full-time

Full Job Description

📋 Description

• As Director of Clinical Operations at Vision Service Plan (VSP), you will provide strategic oversight and direct operational and administrative functions that impact doctor services and clinical operations across the organization. This role is critical to ensuring the seamless delivery of high-quality eye care services by supporting optometrists in their practices and driving operational excellence through innovation, process improvement, and cross-functional collaboration.
• You will lead, manage, and monitor all clinical operations initiatives and projects, including the adoption of new software and hardware technologies, financial modeling for key clinical investments, and execution of doctor-led programs. Your leadership will directly influence key performance indicators such as Capture Rate, Premier Attachment, and Exams Per Hour, while fostering a culture of continuous improvement and alignment with VSP’s vision and values.
• You will partner closely with Field and Central Operations Teams, IT, vendor partners, and clinical staff to ensure seamless integration of technology, efficient clinic operations (including new, relocation, or remodel projects), and consistent patient experiences. Your role involves facilitating optometrist engagement, supporting doctor-led practices, and serving as a liaison between clinical teams and corporate leadership to drive strategic initiatives forward.
• VSP Vision is a mission-driven organization committed to enhancing eye health and access to quality vision care. As an equal opportunity employer with a strong commitment to diversity, inclusion, and ethical practices, VSP maintains a drug-free workplace and adheres to rigorous information security and privacy standards. You will be part of a team that values integrity, innovation, and compassionate care, working to uphold the company’s reputation as a trusted leader in vision health.
• In this role, you will develop advanced leadership and strategic planning skills by managing complex, multi-stakeholder projects and influencing organizational change. You will gain deep expertise in healthcare operations, clinical workflow optimization, and technology adoption within optometry practices, positioning yourself as a key driver of innovation and operational excellence in the vision care industry.

🎯 Requirements

• Optometry Degree from an accredited school or college of Optometry
• Licensed Optometrist in California
• Minimum of five (5) years of related clinical or operational experience
• Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• Strong communication and operational skills
• Proficient in Microsoft Excel, Microsoft Word, and email communication

🏖️ Benefits

• Competitive salary range of $105,000.00 to $165,375.00, with potential for bonuses and commissions based on experience and performance
• Access to VSP Vision’s comprehensive rewards and benefits package, including health, wellness, and retirement programs
• Opportunity to work remotely within the United States, offering flexibility and work-life balance
• Commitment to professional development and growth within a mission-driven organization focused on improving eye health access
• Inclusive and equitable workplace culture that values diversity, equal opportunity, and adherence to fair chance hiring practices

Skills & Technologies

Remote

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Vision Service Plan

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About Vision Service Plan

Vision Service Plan is a not-for-profit vision benefits company headquartered in Rancho Cordova, California. Founded in 1955, it provides vision insurance and related services to more than 80 million members through employers, health plans, and government programs across the United States. The company operates the largest network of independent eye care professionals, including optometrists and ophthalmologists, and offers allowances for frames, lenses, and eye exams. VSP also funds global access initiatives, eyewear donations, and optometry student scholarships through its Eyes of Hope program.

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