Director, Consumer Product Management

Upside Services, Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Meet Upside: a company that transforms brick-and-mortar commerce by using online retail sophistication to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers.
• The company has helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit.
• The consumer app is on a hypergrowth trajectory, scaling from millions of active users toward a much larger, mainstream audience.
• The Director, Consumer Product Management role owns the consumer growth system end-to-end: conversion, retention, cross-sell, and organic user-to-user growth.
• The role is accountable for hundreds of product decisions, big and small, that shape how consumers experience Upside every day.
• The Director will bring a strong point of view on where the consumer growth strategy should go next, grounded in data, consumer insight, and rigorous prioritization.
• The role will also raise the bar on quality and polish across the app, strengthening the reliability and trust consumers place in the product.
• The Director will play a key role in growing how consumers use Upside across multiple everyday spend categories — gas, grocery, and restaurants — turning single-category users into multi-category habits.
• The role will lead a team of consumer product managers and report directly to the CPO.
• The Director will own the product decisions that drive quality, polish, reliability, and trust across the app.
• The role will drive multi-category adoption — turning single-category users into engaged users across gas, grocery, and restaurant.
• The Director will build habit formation and frequency into the core product; balance supply/demand and unit economics.
• The role will lead and grow a team of consumer PMs; scale the team with an AI-centric approach.
• The Director will partner with Design, Data, and Marketing to turn consumer insight into measurable product bets.

🎯 Requirements

• Track record owning consumer app growth through a hypergrowth curve, including the full growth system (conversion, retention, cross-sell, organic growth).
• Strong product judgment — high-quality, high-polish consumer experiences and disciplined prioritization.
• Deep consumer app expertise; secondary marketplace expertise (supply/demand, unit economics).
• Experience building habit-forming products and driving adoption across multiple use cases or product lines.
• AI-centric approach to scaling product management.
• Experience leading a team of PMs (5-10) and growing PM talent.
• 10+ years PM experience; curious, hungry to grow, bias for progress over perfection.

🏖️ Benefits

• Medical, dental, and vision coverage starting on Day 1.
• Equity (ISOs).
• 401(k) program.
• Family planning programs + paid parental leave.
• Physical fitness and wellness memberships.
• Emotional and mental health support programs.
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break.
• Flexible work environment.
• Lunch reimbursement for in-office employees.
• Employee Resource Groups.
• Learning and Development stipend.
• Transparent culture.
• Amazing mission.

Skills & Technologies

Hybrid

$256k-278k

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Upside Services, Inc.

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About Upside Services, Inc.

Upside Services provides a cash-back platform that connects consumers with nearby fuel stations, grocery stores, and restaurants. The company earns revenue through performance-based marketing agreements with merchants, who pay only when Upside drives incremental profit above baseline sales. The mobile app delivers personalized offers and processes rebates to users’ bank accounts or digital wallets. Founded in Washington, D.C., Upside uses anonymized transaction data and machine-learning models to forecast demand and set dynamic incentives, aiming to increase foot traffic and basket size for partner businesses while rewarding consumer loyalty.

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