Neara Inc. logo

Director, Customer Implementation

Job Overview

Location

Los Angeles

Job Type

Full-time

Category

Operations

Date Posted

July 21, 2026

Full Job Description

đź“‹ Description

  • • Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
  • • We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
  • • By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
  • • Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
  • • We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
  • • We are seeking a leader who thrives at the intersection of complex project management, high-touch customer success and strategic consulting.
  • • This is a role for an orchestrator—someone who can take full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders with total autonomy.
  • • You will lead a small team of elite technical contributors.
  • • While you don't need to be the deepest coder in the room, you must possess the technical intuition to validate solutions, identify inefficiencies and ensure your team is delivering at their highest potential.
  • • Your mission is simple: move the needle for the customer.
  • • You aren't here to manage a contract, you are here to solve the real problem.
  • • CORE RESPONSIBILITIES:
  • • Account strategy: Develop and maintain a 'living' account strategy.
  • • Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
  • • Team leadership: Mentor and challenge a team of technical ICs.
  • • Organisational navigation: Master the internal politics of enterprise environments.
  • • Decisive judgment: You will know when to escalate and when to handle it yourself.
  • • WHAT WE’RE LOOKING FOR:
  • • Proven delivery record: You have successfully navigated high-pressure, complex implementations.
  • • Technical credibility: You have led teams with strong technical ICs.
  • • Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure.
  • • Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
  • • Radical independence: You are a self-starter who prioritises alignment over permission.
  • • WHO YOU ARE:
  • • Startup operators: Former CEOs, COOs, Heads of Delivery, or senior generalists from technical product companies operating in highly complex environments.
  • • Engagement Managers: Senior consultants who have led technical delivery from strategy through to execution.
  • • Technical Program Leads: Leaders who have managed cross-functional teams on high-stakes, large-scale implementations.

🎯 Requirements

  • • Proven delivery record
  • • Technical credibility
  • • Exceptional problem solving

🏖️ Benefits

  • • Competitive salary
  • • Stock options
  • • Comprehensive health insurance
  • • Flexible work arrangements

Skills & Technologies

Go
Onsite
Degree Required

Ready to Apply?

You will be redirected to an external site to apply.

AI Job Fit Analysis
Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Neara Inc. logo
Neara Inc.
Visit Website

About Neara Inc.

Neara Inc. is a technology company specializing in advanced infrastructure mapping and digital twin solutions. Leveraging AI and machine learning, Neara creates highly accurate, 3D digital representations of physical infrastructure, including power grids, telecommunications networks, and transportation systems. These digital twins enable organizations to visualize, analyze, and manage their assets with unprecedented detail. The platform facilitates improved decision-making for maintenance, upgrades, and emergency response planning. Neara's technology helps utility companies, government agencies, and other infrastructure operators enhance operational efficiency, reduce risks, and ensure the reliability and resilience of critical assets. Their focus is on providing actionable insights from complex data.

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Newsletter

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.

Similar Opportunities

Expired
Argentina Virtual
Full-time
Expired Jul 21, 2026
Senior
Onsite
Degree Required

2 months ago

Expired
Argentina Virtual
Full-time
Expired Jul 21, 2026
Python
Onsite

2 months ago

Argentina
Full-time
Expires Aug 31, 2026
Remote

21 days ago

Expired
Argentina
Full-time
Expired Jul 20, 2026
Senior
Onsite

2 months ago