Director, Deal Desk

ServiceTitan, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale the Deal Desk function at ServiceTitan, operating at the center of the go-to-market organization to structure, optimize, and execute complex commercial agreements while accelerating deal velocity and ensuring alignment with pricing strategy, margin targets, and revenue recognition requirements.
• Partner with Sales leadership on complex, high-value, and non-standard transactions; structure agreements balancing customer value with long-term company economics; serve as a key escalation point for pricing, discounting, and contractual considerations.
• Develop and enforce pricing and discounting frameworks; establish approval guidelines and governance models; ensure consistency, transparency, and compliance across all deal structures.
• Ensure seamless translation of closed deals into orders, billing, and revenue recognition; partner with Accounting to uphold ASC 606 compliance; lead enhancements to order management processes and systems; drive alignment across CPQ, CRM, and downstream financial platforms.
• Act as a strategic partner to Sales, Finance, Legal, Revenue Operations, Pricing and Packaging, Corporate Engineering, and Product teams; facilitate efficient decision-making across stakeholders; partner closely with the Chief Accounting Officer on risk management, compliance, and scalability.
• Design and implement processes that improve deal velocity while maintaining control; identify inefficiencies and drive continuous improvement across the deal lifecycle; leverage data and analytics to inform pricing strategy, discount trends, and deal performance.
• Build, develop, and lead a high-performing Deal Desk team; establish clear performance expectations, KPIs, and career development paths; foster a culture of accountability, collaboration, and operational excellence.
• Join a mission-driven company powering the trades through its leading software platform, building the operating system for home and commercial service businesses to operate efficiently, grow revenue, and deliver exceptional customer experiences.

🎯 Requirements

• 10+ years of experience in Deal Desk, Revenue Operations, Finance, or Sales Operations within a high-growth SaaS environment
• Demonstrated success supporting complex, multi-element SaaS transactions
• Strong expertise in order management and quote-to-cash processes
• Deep understanding of pricing strategy, discounting, and contract structuring
• Solid knowledge of revenue recognition principles (ASC 606)
• Experience partnering closely with Accounting and CAO organizations
• Hands-on experience with CPQ (Salesforce CPQ preferred), CRM, and billing systems
• Strong financial acumen with the ability to assess deal-level impact on company performance
• Proven ability to influence senior stakeholders and drive cross-functional alignment

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities, comprehensive onboarding, leadership training, and rewards through Bonusly and peer-nominated awards
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more

Skills & Technologies

Remote

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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