Director, Digital/Technical Product Management - Transformation & Ventures

United Services Automobile Association

Job Overview

Location

San Antonio Home Office I

Job Type

Full-time

Full Job Description

📋 Description

• As Director, Digital/Technical Product Management - Transformation & Ventures at USAA, you will lead the strategy and execution of digital and technology product initiatives to validate future insurance distribution capabilities and strengthen USAA’s position as the #1 choice for the military community.
• You will attract, select, and develop a high-performing Digital or Technology Product Management team; manage day-to-day activities; set product strategy; oversee roadmaps; and drive data-driven decision-making across digital channels and partner platforms.
• You will collaborate with senior leaders, developers, designers, vendors, and stakeholders to ensure successful product launches, manage risk, and drive innovation in emerging technologies such as AI and embedded distribution.
• You will guide teams in adopting best-in-class practices for data collection, member feedback analysis, and insight generation; foster agile and lean methodologies; and develop leadership skills while driving clarity and execution in ambiguous, dynamic environments.

🎯 Requirements

• Bachelor’s degree or 4 years of related experience in lieu of degree, plus 8 years of Digital/Technology Product Management experience (or advanced degree and 6 years) in Strategy/Planning, Innovation, UX, Process Engineering, Analytics, or Research/Testing.
• 3 years of direct team leadership or leading matrixed/cross-functional teams.
• Demonstrated ability to think strategically, communicate effectively, and influence leadership and cross-functional teams to develop and execute product strategy.
• Solid business acumen with strong technical and customer experience foundations, including knowledge of digital/technology products, emerging platforms, data analysis, and Agile/Lean environments.
• Experience defining product vision, strategy, and roadmap; leading and mentoring product managers; proficiency in Agile frameworks (Scrum, Kanban); and strong analytical skills to leverage data for investment decisions.
• Understanding of AI concepts and applications in product development and business process automation, plus experience with distribution technologies and embedded distribution capabilities.

🏖️ Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance, parental benefits, and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs and career path planning with continuing education support.

Skills & Technologies

Remote

$143k-273k

Degree Required

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United Services Automobile Association

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About United Services Automobile Association

United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.

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