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Kyndryl Holdings, Inc. logo

Director, Financial Services Customer Partner

Job Overview

Location

US152580 New York (US152580) One Vanderbilt

Job Type

Full-time

Category

Software Engineering

Date Posted

November 12, 2025

Full Job Description

đź“‹ Description

  • • Own and drive the P&L for one or more of Kyndryl’s largest Financial Services accounts, translating strategic vision into measurable revenue growth, margin expansion, and risk mitigation across multi-year engagements valued in the hundreds of millions.
  • • Serve as the single-threaded executive leader for C-suite stakeholders at top-tier banks, insurers, and capital-markets firms, orchestrating board-level conversations that shape enterprise-wide transformation agendas spanning cloud, data, cyber-resilience, and core-system modernization.
  • • Develop and refresh a three-year strategic account plan that maps customer business imperatives to Kyndryl’s full portfolio—managed infrastructure, applications, security, edge, and emerging AI services—while embedding joint-innovation roadmaps that create new revenue streams and lock-in competitive advantage.
  • • Lead cross-functional pursuit teams (solution architects, delivery, finance, legal, risk, and partner alliances) to qualify, shape, and close complex deals; own the end-to-end sales cycle from opportunity identification through negotiation, contract signature, and seamless transition to delivery governance.
  • • Build and maintain a rolling 18-month pipeline that exceeds quota by 3Ă—, leveraging ecosystem partners (AWS, Azure, GCP, Red Hat, ServiceNow, etc.) to co-sell differentiated offerings and accelerate time-to-value for the customer.
  • • Minimize churn and price erosion on renewals by instituting value-realization programs, executive business reviews, and early-warning health scores that surface risk 120 days before renewal and trigger proactive remediation plays.
  • • Drive continuous account expansion by identifying whitespace within existing contracts, upselling adjacent capabilities, and converting project-based work into strategic managed-services relationships with annuity-like revenue profiles.
  • • Champion customer success and satisfaction, embedding governance frameworks that track NPS, SLA performance, and business-outcome KPIs, ensuring Kyndryl is perceived as an indispensable innovation partner rather than a commodity vendor.
  • • Mentor and coach a virtual account team of sellers, architects, and delivery leaders, fostering a culture of curiosity, inclusion, and growth mindset that attracts top talent and reduces attrition on strategic accounts.
  • • Ensure full compliance with regulatory, contractual, and internal risk policies governing financial-services clients, including SOX, PCI-DSS, NYDFS, and FedLine requirements, while maintaining impeccable ethical standards and audit readiness.
  • • Translate external market intelligence—emerging fintech disruptors, regulatory shifts, ESG mandates—into actionable insights that keep customers ahead of the curve and position Kyndryl as a thought leader at industry forums, roundtables, and analyst briefings.
  • • Collaborate with Kyndryl’s Inclusion Networks to advance diversity initiatives within the account ecosystem, ensuring supplier-diversity goals and equitable workforce practices are embedded in every subcontracting and staffing decision.

🎯 Requirements

  • • 5+ years owning and managing a $100M+ account P&L within financial services, evidenced by consistent YoY revenue growth and margin improvement.
  • • 7+ years of end-to-end enterprise sales experience, including prospecting, solution design, proposal development, negotiation, and closing complex multi-tower deals.
  • • Deep fluency in financial-services business drivers, regulatory landscape, and technology trends—core banking, payments modernization, open banking APIs, cloud adoption, data & analytics, cyber-resilience, and AI/ML.
  • • Demonstrated ability to build trusted C-suite relationships, influence board-level decisions, and navigate matrixed stakeholder environments spanning business, technology, risk, compliance, and procurement.
  • • Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred.

🏖️ Benefits

  • • Competitive base salary of $159,240–$343,920 (location-adjusted) plus uncapped performance-based annual bonus and long-term incentive plan.
  • • Comprehensive medical, dental, vision, life, and disability coverage starting day one, with zero-premium options and HSA contributions.
  • • 401(k) with 6% dollar-for-dollar company match and additional discretionary profit-sharing, plus access to financial-planning advisors and pension-style retirement benefits.
  • • Flexible hybrid work model, generous PTO (20+ days), paid volunteer days, sabbaticals, and 16-week gender-neutral parental leave with full pay and phased return-to-work support.

Skills & Technologies

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Kyndryl Holdings, Inc. logo
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About Kyndryl Holdings, Inc.

Kyndryl Holdings, Inc. provides global information-technology infrastructure services, managing mission-critical systems, cloud platforms, networks, security, and data for large enterprises and public-sector organizations. Formed in 2021 as a spin-off from IBM, the company designs, builds, and operates complex hybrid cloud and mainframe environments, offering managed services, consulting, and digital workplace solutions across more than 60 countries.

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