Job Overview
Location
UK, Work at Home, GB
Job Type
Full-time
Category
Product Management
Date Posted
June 3, 2026
Full Job Description
📋 Description
- • Direct global privacy compliance strategy for Concentrix operations, with primary focus on EU and UK jurisdictions, ensuring adherence to GDPR, e-privacy Directive, and relevant national data protection laws.
- • Define, review, and maintain the global privacy operations framework including policies, processes, transfer risk assessments, registers of third-country data access, and escalation matrices for data processing agreements.
- • Support the Concentrix Global Privacy Officer in developing and deploying the Group’s privacy compliance roadmap and governance structure.
- • Serve as senior privacy advisor for escalated operational issues including complex data processing agreements, regulatory complaints, litigation, and data protection authority inquiries.
- • Lead and supervise a dedicated team of four privacy officers to execute EMEA privacy operations effectively and consistently.
- • Oversee and coordinate all data subject request handling across EMEA, ensuring timely, lawful, and documented responses in compliance with regulatory timelines.
- • Negotiate and review Data Processing Agreements (DPAs) in close collaboration with legal, procurement, and commercial teams.
- • Manage and coordinate responses to personal data breaches, including investigation, reporting, and remediation in alignment with regulatory requirements.
- • Prepare for, support, and follow up on internal and external privacy audits, ensuring timely implementation of audit findings and corrective action plans.
- • Provide day-to-day privacy guidance to internal business functions on issues including data retention, product implementation, transfer impact assessments, and cross-border data transfers.
- • Support RFI/RFP processes with accurate, compliant privacy responses to client and partner inquiries.
- • Implement and monitor mechanisms for international data transfers, including Standard Contractual Clauses and other lawful transfer mechanisms.
- • Work closely with legal, compliance, and business units to embed privacy-by-design principles into operational workflows.
- • Deliver clear, persuasive communication and presentations to diverse stakeholders across international teams and regulatory bodies.
- • Maintain autonomy and composure in a fast-paced, high-responsibility environment with competing deadlines and evolving regulatory landscapes.
- • Occasional travel (approximately 2 days every 2–3 months) may be required for meetings, audits, or stakeholder engagements.
🎯 Requirements
- • Proven minimum of 6 years of experience in privacy/data protection within the EU or UK
- • Very good knowledge of GDPR, e-privacy Directive, and at least one EU Member State’s privacy legislation
- • English language proficiency at B2 level or above (mandatory)
- • Certification in privacy/data protection and/or completed business law studies with relevant experience
- • Experience managing a team of privacy professionals
- • Demonstrated ability to negotiate Data Processing Agreements and manage cross-border data transfers
🏖️ Benefits
- • Opportunity to work remotely from the UK
- • Role supporting a dedicated team of four privacy officers
- • Exposure to global privacy challenges across 70+ countries
- • Employment with a company recognized as a ‘World’s Best Workplace’ and ‘Best Company for Career Growth’
- • Inclusive, equal opportunity employer culture with commitment to diversity and non-discrimination
- • Professional growth within a tech-powered, intelligence-fueled global organization
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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