Job Overview
Location
New York City
Job Type
Full-time
Category
DevOps
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end delivery of Stepful’s surgical services programs, with potential to expand into additional healthcare training programs.
- • Develop and execute innovative initiatives and experiments to accelerate student enrollment, improve retention rates, and scale program impact to support 10x growth in active students.
- • Collaborate cross-functionally with Curriculum, Product, Policy, Sales, and Customer Success teams to ensure compliance with regulatory and accreditation standards while delivering exceptional student experiences.
- • Lead and manage a team of Program Directors, instructors, and coordinators responsible for program execution and student support.
- • Serve as a subject-matter expert on surgical services training, leveraging data to drive decisions and optimize program outcomes.
- • Work closely with healthcare provider clients such as CVS, NY-Presbyterian, HCA, Providence, and Walgreens to align training outcomes with workforce needs.
- • Design and implement operational workflows that enhance efficiency, scalability, and quality across all program components.
- • Analyze student performance, completion rates, and employer feedback to identify improvement opportunities and measure program success.
- • Maintain high standards of execution while operating in a fast-paced, ambiguous environment with evolving regulatory and market demands.
- • Communicate clearly and concisely through written reports, presentations, and stakeholder updates to align cross-functional teams and leadership.
- • Lead through influence across departments without direct authority, coordinating diverse stakeholders to achieve shared goals.
- • Continuously test, learn, and iterate based on data to refine program structure, delivery methods, and student support systems.
- • Demonstrate ownership by taking initiative to solve problems, remove bottlenecks, and ensure program success regardless of scope or challenge.
- • Support the company’s mission of expanding access to high-demand healthcare careers for learners from all backgrounds.
- • Participate in the full interview process for new hires on the program team, ensuring alignment with Stepful’s values and operational standards.
- • Contribute to the development of remote educational delivery models, including virtual simulations and online instruction frameworks.
- • Maintain awareness of industry trends in healthcare staffing, allied health education, and EdTech innovation to inform strategic decisions.
- • Ensure all program operations adhere to legal, ethical, and compliance requirements specific to healthcare training and certification pathways.
🎯 Requirements
- • 7+ years of experience, including in an operational role at a high-growth startup
- • Proven experience leading teams of clinicians, program directors, or instructors
- • Demonstrated expertise in remote educational delivery (online teaching, virtual simulations, virtual reality, etc.)
- • Strong analytical skills with a structured approach to solving complex operational problems
- • Excellent communication skills reflected in clear, concise writing and presenting
- • Passion for expanding access to healthcare careers through education
🏖️ Benefits
- • Meaningful Equity Stake
- • Subsidized Medical, Dental, and Vision insurance plan options
- • 401(k)
- • FSA, HSA and commuter benefits
- • Learning stipend
- • Open vacation policy with guidance of 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, and 10 public holidays observed for 2026
Skills & Technologies
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About Stepful Inc.
Stepful offers online training programs that prepare people for entry-level healthcare jobs such as medical assistant, phlebotomy technician, and EKG technician in as little as four months. The company partners with healthcare employers to align curriculum with workforce needs and provides job placement support, including resume coaching and interview preparation. Students learn through live virtual classes, hands-on simulations, and clinical externships arranged in their local markets, aiming to increase diversity and upward mobility in the allied health sector.
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