Director, Integrations

SmartBug Media

Job Overview

Location

Remote, US Canada

Job Type

Full-time

Full Job Description

📋 Description

• As the Director, Integrations at SmartBug Media, you will be at the forefront of our most complex and technically challenging projects, specializing in CRM integration and migration. You will serve as our leading authority on transitioning clients from various CRM platforms to HubSpot, as well as architecting and implementing robust, scalable custom integrations that drive significant business value.
• This pivotal role is designed for an individual who thrives on solving intricate technical puzzles and possesses a deep understanding of CRM ecosystems, data migration strategies, and API-driven solutions. Your expertise will be critical in securing and successfully delivering projects for our upmarket clientele, directly contributing to SmartBug Media's reputation as a leader in digital solutions.
• You will be instrumental in shaping and refining our integration delivery methodologies. This involves not just executing projects, but also defining best practices, developing repeatable processes, and ensuring the highest standards of quality and efficiency across all integration initiatives.
• A key aspect of your role will be to mentor and elevate the skills of our broader CRM team. You will share your knowledge, provide technical guidance, and foster a culture of continuous learning and expertise development, ensuring that SmartBug Media remains at the cutting edge of integration services.
• Your responsibilities will span the entire project lifecycle, from initial client consultation and technical discovery to solution design, implementation, testing, and post-launch support. You will collaborate closely with sales, account management, and other delivery teams to ensure seamless project execution and client satisfaction.
• You will be expected to stay abreast of the latest trends and technologies in CRM, integration platforms, and AI, and to proactively identify opportunities to leverage these advancements in our client solutions. This includes evaluating new tools, techniques, and methodologies that can enhance our service offerings and provide a competitive edge.
• Architecting and leading the implementation of complex data migrations from disparate CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho, etc.) to HubSpot, ensuring data integrity, accuracy, and minimal disruption to client operations.
• Designing and developing custom integration solutions using APIs, middleware, and other integration technologies to connect HubSpot with various third-party applications (e.g., ERP systems, marketing automation tools, customer support platforms, e-commerce solutions).
• Conducting in-depth technical discovery sessions with clients to understand their existing CRM infrastructure, business processes, data structures, and integration requirements.
• Developing comprehensive integration strategies and roadmaps tailored to each client's unique needs and objectives, ensuring alignment with their overall business goals.
• Overseeing the technical aspects of project delivery, including solution design, configuration, development, testing (unit, integration, user acceptance), and deployment.
• Troubleshooting and resolving complex technical issues that arise during integration projects, providing timely and effective solutions.
• Collaborating with project managers, consultants, developers, and other stakeholders to ensure successful project outcomes and client satisfaction.
• Contributing to the development and documentation of SmartBug Media's integration best practices, standards, and reusable assets.
• Providing technical leadership and mentorship to the CRM and integration teams, fostering skill development and knowledge sharing.
• Evaluating and recommending integration tools, platforms, and technologies to enhance our service capabilities.
• Staying current with HubSpot's evolving platform capabilities and best practices, as well as broader CRM and integration trends.
• Engaging with clients at a technical level to build confidence and demonstrate SmartBug Media's expertise in complex integration scenarios.
• Ensuring that all integration solutions are scalable, maintainable, and adhere to security best practices.
• Proactively identifying opportunities for process improvement and innovation within the integrations practice.
• Playing a key role in pre-sales activities, including technical assessments, solution scoping, and proposal development for complex integration opportunities.
• Managing multiple complex integration projects simultaneously, ensuring on-time and on-budget delivery.
• Acting as a subject matter expert for internal teams and clients on all matters related to CRM integration and migration.
• Driving the adoption of new technologies and methodologies within the integrations team to maintain a competitive advantage.
• Contributing to the strategic direction of SmartBug Media's integration services, identifying new market opportunities and service offerings.
• Ensuring a high level of client satisfaction through effective communication, technical expertise, and successful project delivery.
• Developing and maintaining strong relationships with clients, understanding their evolving needs and providing strategic guidance on integration solutions.
• Leading by example, demonstrating a commitment to excellence, innovation, and client success.
• This role is crucial for expanding our capabilities in the upmarket segment and solidifying our position as a premier HubSpot agency capable of handling the most demanding integration challenges.

🎯 Requirements

• Proven experience architecting and leading complex CRM integration and migration projects, with a strong emphasis on moving clients to HubSpot from other platforms (e.g., Salesforce, Microsoft Dynamics).
• Deep technical expertise in CRM systems, data migration strategies, API integrations, and relevant middleware technologies.
• Demonstrated ability to design, develop, and implement robust, scalable custom integration solutions.
• Strong understanding of data modeling, ETL processes, and data quality management.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Proven experience in technical leadership, mentoring, and team development.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

🏖️ Benefits

• Fully remote work environment within the US and Canada.
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and holidays.
• 401(k) plan with company match.
• Opportunities for professional development, training, and certifications.
• Collaborative and innovative company culture.
• Access to cutting-edge technology and tools.
• Company-provided equipment.
• Paid parental leave.

Skills & Technologies

Remote

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SmartBug Media

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About SmartBug Media

SmartBug Media is a premier full-service digital agency and the most decorated HubSpot Elite Partner, delivering comprehensive solutions across the entire customer lifecycle. They empower businesses by optimizing demand generation, sales enablement, revenue operations, web development, and customer success, utilizing HubSpot’s full suite of Marketing, Sales, Service, Content, Commerce, and Data Hubs, alongside advanced AI solutions. Serving diverse industries including Healthcare, SaaS, and Manufacturing, SmartBug Media focuses on driving predictable growth and efficiency. With a team of over 250 experts, they were recognized as the 2024 North American Partner of the Year, providing expert-led strategies and technology integration to a broad client base.

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