Director, Mobile & Converged Services

Cable One, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end product roadmap for Sparklight Mobile, including pricing, packaging, promotions, and device compatibility across eSIM, physical SIM, and BYOD onboarding flows.
• Lead the design and optimization of mobile activation, port-in success, and customer lifecycle management processes to maximize conversion and retention.
• Define and enforce fraud prevention protocols, eligibility rules, and operational guardrails to ensure secure and compliant mobile service delivery.
• Build and own business cases, financial models, and investment recommendations to guide mobile product decisions and secure cross-functional buy-in.
• Drive converged product strategies that bundle mobile services with broadband, streaming, and connected home offerings to increase household penetration and ARPU.
• Manage commercial relationships with MVNEs, MNOs, and device ecosystem partners, including contract negotiations, roadmap alignment, and partner readiness for new launches.
• Own and improve key mobile KPIs including attach rates, activation success, port-in completion, ARPU, and churn through data-driven analysis and iterative improvements.
• Analyze market trends and competitive positioning to ensure Sparklight Mobile remains differentiated and relevant in a dynamic wireless landscape.
• Serve as the internal advocate for the mobile customer, ensuring product development delivers meaningful, customer-centric value across all touchpoints.
• Partner with Marketing, Sales, Customer Experience, Billing, Engineering, and Digital teams to ensure seamless product launches and operational readiness.
• Collaborate with the Mobile Operations Manager to translate strategic product vision into reliable, scalable day-to-day execution.
• Operate with startup-like agility within an established broadband brand, balancing autonomy with accountability to senior leadership.
• Maintain a competitive, actively prioritized mobile product roadmap that aligns with company-wide growth objectives and customer needs.
• Ensure mobile and broadband convergence bundles are launched successfully and contribute measurably to household retention and revenue growth.
• Improve digital onboarding experiences, including eSIM provisioning and activation flows, to reduce friction and increase customer satisfaction.
• Strengthen MVNE and carrier partner relationships through clear communication, mutual roadmap alignment, and joint performance tracking.
• Position Sparklight Mobile as a credible, growing, and differentiated wireless offering both internally and externally.

🎯 Requirements

• Direct MVNO or MVNE operating experience — built or run a mobile business, not just supported one within a large carrier
• 7+ years of product management or product leadership experience in wireless, telecom, or a closely adjacent field
• Hands-on experience with eSIM provisioning, digital activation flows, and BYOD onboarding
• Demonstrated success growing a mobile subscriber base from an early or mid-stage baseline
• Experience managing MNO and MVNE commercial relationships, including contract negotiations and roadmap alignment
• Strong analytical and financial modeling skills with ability to independently build and defend business cases

🏖️ Benefits

• Medical, dental, and vision plans — coverage starts on day one
• Life insurance coverage for self, spouse, and children
• Paid time off including vacation, holiday, and personal/sick days
• 401(k) with 100% company match up to 5% of eligible compensation, starting day one
• Tuition reimbursement up to $5,250 in the first year
• FREE Cable One services for associates living in a serviceable area

Skills & Technologies

Fiber

Mobile

Remote

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Cable One, Inc.

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About Cable One, Inc.

Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.

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