Director of Engagement & Retention

Ansible Health, Inc.

Job Overview

Location

USA

Job Type

Full-time

Full Job Description

📋 Description

• The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes within Ansible Health's virtual care programs.
• This leader will own the full patient lifecycle from onboarding through long-term retention, leveraging data analytics, behavioral science, and cross-functional collaboration to reduce churn, increase program adherence, and maximize the clinical and financial value delivered to patients and the organization.
• Key responsibilities include owning the end-to-end patient engagement and retention strategy, developing and managing a Patient Lifecycle Model, defining and tracking core retention KPIs, building and iterating on proactive outreach programs, and partnering closely with clinical teams to embed engagement best practices into daily care workflows and touchpoints.
• The Director of Engagement & Retention will also establish a rigorous measurement framework for engagement and retention, conduct root-cause analysis of patient churn, design and run A/B tests, and build, mentor, and lead a high-performing engagement and retention team.
• This is a high-impact role at the intersection of operations, clinical care, product, and data — ideal for a strategic operator who is passionate about chronic disease management and understands that sustained patient engagement is the linchpin of value-based care.

🎯 Requirements

• 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment.
• 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams.
• Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks.
• Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy.
• Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way.
• Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike.
• Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field.

🏖️ Benefits

• Base Salary: $160,000 – $170,000 annually, commensurate with experience and qualifications.
• Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory.
• Bonus: Eligible for performance-based cash bonuses tied to engagement and retention milestones.
• Remote-first: Work from anywhere in the United States with flexible scheduling.
• Benefits: Medical, dental, and vision coverage; paid time off; professional development support.
• Impact: Directly improve the lives of patients with serious chronic diseases — the work you do here matters.

Skills & Technologies

Remote

$160k-170k

Degree Required

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Ansible Health, Inc.

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About Ansible Health, Inc.

California-based healthcare technology company providing AI-driven clinical documentation and care coordination services to hospitals, physician groups, and health systems. Its platform automates medical coding, prior authorization, and clinical workflows, integrating with electronic health records to reduce administrative burden on clinicians. Founded in 2020, the company serves ambulatory and hospital clients nationwide with a focus on improving revenue cycle efficiency and patient outcomes through machine learning and natural language processing.

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