Director of Implementation

Parachute Health Technologies, Inc.

Job Overview

Location

U.S. (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale the Implementation team’s end-to-end performance, ensuring high-quality customer onboarding as Parachute Health grows its network of Home Medical Equipment (HME) providers across all 50 states.
• Serve as a player-coach by managing a team of Implementation Managers while personally leading strategic customer engagements and complex digital transformations.
• Onboard suppliers of medical equipment—including wheelchairs, walkers, oxygen devices, CPAP machines, and Continuous Glucose Monitors—to the Parachute digital ordering platform, aligning their workflows with the company’s configurable system.
• Act as the internal expert on Parachute’s platform capabilities and integrations, advising Customer Success, Product, and Engineering teams on solution design for high-priority clients.
• Implement and monitor the activation of AI-driven intake and ordering platforms, tracking success metrics to optimize adoption and outcomes.
• Develop and execute strategies for applying Parachute’s product features within existing customer workflows to drive digital transformation and operational efficiency.
• Create standardized playbooks, templated roadmaps, and documentation for solutions, including technological assessments and workflow optimization guides for diverse customer segments.
• Conduct tailored demos and end-user training sessions for HME provider staff, ensuring seamless adoption and ongoing support across all partner types—from small local providers to national suppliers.
• Analyze and report on team performance and implementation success metrics, sharing insights cross-functionally to identify opportunities and address challenges.
• Identify and implement process improvements to enhance the speed, accuracy, and scalability of onboarding and transformation initiatives.
• Collaborate with Product and Merchandising teams to communicate customer feedback from new product launches, ensuring product enhancements align with real-world user needs.
• Drive the deployment of new product modules and growth initiatives across multiple customer segments, maintaining consistency and quality at scale.
• Synthesize best practices from customer implementations into reusable frameworks that reduce time-to-value and improve customer satisfaction.
• Maintain strong alignment with Customer Success, Growth, Design, and Engineering teams to ensure seamless handoffs and coordinated execution on high-visibility projects.
• Ensure all implementation activities comply with healthcare industry standards and support the company’s mission to improve patient outcomes through digital ordering.

🎯 Requirements

• Minimum 5 years of experience in consulting, digital transformation, or project-based work in healthcare or health tech, with minimum 3 years directly managing teams
• Experience with set-up, configuration, technical integration, or administration of a SaaS product
• Experience with complex project management and ability to guide stakeholders through large-scale organizational transformation
• Broad knowledge of the Durable Medical Equipment (DME) landscape
• Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus
• Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus

🏖️ Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office and Wellness contribution
• Co-Working Space Reimbursement
• Annual stipend for education and development

Skills & Technologies

Remote

$100k-145k

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Parachute Health Technologies, Inc.

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About Parachute Health Technologies, Inc.

Parachute Health Technologies operates a digital ordering platform that connects physicians, health plans, and durable medical equipment suppliers. The cloud-based system replaces fax and phone-based workflows with automated prior authorization, real-time insurance verification, and electronic documentation to supply wheelchairs, oxygen, diabetes supplies, and other DME to patients faster while reducing administrative costs for providers and payers across the United States.

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