Director of Implementation, Enterprise and Commercial

Abridge AI, Inc.

Job Overview

Location

NYC Office

Job Type

Full-time

Full Job Description

📋 Description

• As a Director of Implementation, Enterprise and Commercial at Abridge, you will lead a team of implementers to ensure satisfaction, implementation quality, and conversion of pilots within enterprise and commercial customer segments, playing a vital role in driving product adoption and impactful outcomes.
• You will drive team performance against core KPIs such as Implementation NPS, pilot conversions, and user activation; own high-impact implementations; proactively manage risks; and oversee hiring, onboarding, performance management, and development of implementers.
• You will collaborate with cross-functional teams including Sales, Partner Success, and Clinical Success to align on goals and execution, and work closely with the Area Director, Implementation to translate strategy into segment-specific execution models.
• You will serve as a culture leader, fostering community, psychological safety, and alignment with Abridge’s values while building strong relationships across the commercial organization to drive alignment and operational excellence.

🎯 Requirements

• Track record of driving successful healthcare technology implementation projects from initiation to completion
• 7+ years of work in driving project execution or software implementations with 2+ years of people management and team leadership experience
• Experience deploying scalable implementation strategies and systems tailored to the Commercial segment
• Excellent communication and interpersonal skills with ability to build trust with clinicians and stakeholders at all levels
• Strong technical aptitude to dive deep into integrations and technical implementations to solve complex problems
• Extremely organized with ability to manage multiple priorities while maintaining attention to detail and quality
• Data obsession to tell stories of pilot performance, partner outcomes, and team success internally and externally
• Ability to identify risks early, escalate with proposed solutions, and foster a positive team culture around risk escalation

🏖️ Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
• Generous HSA Contribution: Monthly contributions to HSA if choosing a High Deductible Health Plan
• Paid Parental Leave: Generous paid parental leave for all full-time employees
• Family Forming Benefits: Resources and financial support to help build your family
• 401(k) Matching: Contribution matching to help invest in your future
• Personal Device Allowance: Tax-free funds for personal device usage
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
• Mental Health Support: Dedicated access to therapy and coaching
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full-time employees

Skills & Technologies

Onsite

Degree Required

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Abridge AI, Inc.

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About Abridge AI, Inc.

Abridge AI provides AI-powered clinical documentation solutions that automatically generate structured notes from patient-clinic conversations. The platform captures, transcribes, and summarizes encounters in real time, integrating with Epic and other EHR systems to reduce clinician administrative burden and improve documentation accuracy.

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