Job Overview
Location
Campus NYC
Job Type
Full-time
Category
Operations
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • Lead and continuously improve one of Campus's most critical operational functions, initially focusing on Financial Aid and student financial experience.
- • Work closely with Financial Aid leaders and cross-functional partners to optimize day-to-day operations, solve bottlenecks, and design scalable processes.
- • Partner with Product and Engineering to implement technology-enabled operational improvements.
- • Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
- • Flex into new operational areas over time as Campus continues to scale.
- • Develop managers, identify bottlenecks, and continuously improve systems and processes.
- • Use data, operational judgment, and strong cross-functional partnerships to improve how work gets done at scale.
- • Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
- • Create and maintain SOPs that keep cross-functional teams aligned and consistent in how student-facing processes are executed.
- • Improve existing workflows, identify operational bottlenecks, and implement scalable processes that increase efficiency, quality, and team effectiveness.
- • Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
- • Partner with Financial Aid leaders and cross-functional stakeholders to improve and scale critical student-facing operations.
🎯 Requirements
- • 8+ years of progressive operations leadership experience, including leading managers and improving complex operational functions through periods of growth, increasing scale, and organizational change.
- • Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
- • Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
- • Experience partnering closely with Product and Engineering to implement technology-enabled operational improvements.
- • Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
- • Excellent communication and stakeholder management skills.
- • Bachelor’s degree required; advanced degree a plus.
🏖️ Benefits
- • A compensation package that includes a base salary $140,000 - $170,000 + equity grant
- • Medical Insurance + free Dental and Vision Insurance
- • 401(k) match
- • Fertility benefits via Carrot
- • Flexible Time Away + paid holidays
- • In-office lunches for our NY Office (did we mention, we’re dog friendly?
- • Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- • Social events - happy hours, birthday celebrations, holiday parties, & more!
- • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Campus LLC
Campus LLC operates an online platform that provides U.S. college students with digital and physical textbook rentals, purchases, eTextbooks, and supplementary course materials. The company partners with publishers and distributors to offer affordable alternatives to traditional bookstore sales, integrating logistics and customer support tailored to academic calendars. Services include semester-long rentals, instant e-book access, buyback programs, and free shipping options. Campus LLC focuses on reducing student costs while maintaining compliance with copyright and accessibility standards in higher education.
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