Job Overview
Location
Remote - Japan
Job Type
Full-time
Category
Operations
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Director of Operations at Live Nation Entertainment’s Ticketmaster division leads the local ticketing team in Japan, ensuring exceptional service delivery to venue and promoter clients while driving operational excellence and team performance.
- • Day-to-day responsibilities include providing vision and direction for the account management team, evaluating and managing staff performance, hiring and training employees, monitoring service levels, and implementing knowledge development strategies.
- • The role involves close collaboration with clients and internal stakeholders to maintain high-quality client and customer experiences, managing budgets and financial forecasts, overseeing system implementations, and leading regular client meetings to review best practices and gather feedback.
- • As a key member of the APAC leadership team, the Director strengthens client relations, drives process consistency, leads problem resolution efforts, and fosters innovation in support services across the region.
- • The position offers the opportunity to lead a growing team in a dynamic, fast-paced environment, develop leadership and strategic planning skills, and contribute to the mission of connecting fans to live events through world-class ticketing solutions.
🎯 Requirements
- • Fluency in both English and Japanese
- • Extensive experience in account management
- • Proven success in operations, client relations, and project management
- • Demonstrated ability to manage and lead teams in fast-paced, changing environments
- • Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- • Experience in ticketing, live events, media, entertainment, or e-business industries preferred
🏖️ Benefits
- • Opportunity to work with Live Nation Entertainment, the world’s largest live entertainment company
- • Inclusive and diverse workplace culture committed to equity and belonging
- • Support for professional and personal growth, including work-life balance
- • Leadership role within the APAC region with strategic impact on client satisfaction and operations
- • Access to innovative tools and resources in a global ticketing and event technology leader
Skills & Technologies
About Live Nation Entertainment, Inc.
Live Nation Entertainment is a global live-events company formed by the 2010 merger of Live Nation and Ticketmaster. It operates through three segments: Concerts, which promotes live music shows and festivals; Ticketing, which sells tickets via Ticketmaster and other platforms; and Sponsorship & Advertising. The company owns or manages hundreds of venues worldwide and books thousands of artists annually, making it the largest promoter and venue operator in the industry.
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