Director of Partner Success

Edvisorly Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Own renewals, retention, and expansion revenue for a portfolio of college and university partners, with direct accountability for upsells, cross-sells, and net revenue retention.
• Proactively identify renewal risks and expansion opportunities, developing mitigation and growth plans well in advance of contract end dates.
• Build and maintain trusted relationships with senior university stakeholders and day-to-day users, creating individualized customer success plans aligned to institutional enrollment goals and contract timelines.
• Drive increased platform adoption, utilization, and value realization across partner institutions through ongoing engagement, training, and best-practice guidance.
• Lead recurring partner meetings, delivering data-driven insights and actionable strategies using EdVisorly’s AI-powered platform analytics.
• Analyze partner usage trends, feedback, and performance metrics to inform customer strategy, identify expansion opportunities, and communicate recommendations to partners and internal leadership.
• Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority, ensuring customer feedback shapes product development and go-to-market strategy.
• Lead onboarding and post-technical implementation training sessions to ensure strong adoption and partner confidence in the platform.
• Document successful strategies, lessons learned, and scalable playbooks to improve customer success outcomes across the broader portfolio.
• Contribute to the development of frameworks and best practices that standardize and elevate partner success processes within EdVisorly.
• Operate independently in a fast-moving, high-growth startup environment, balancing strategic planning with hands-on execution.
• Travel up to 25% to meet with partner institutions in person, requiring proximity to a major travel hub.
• Serve as a trusted advisor to higher education leaders, translating complex data into strategic recommendations that support enrollment and operational modernization.
• Align partner outcomes with EdVisorly’s mission to transform higher education through AI-first technology and student-centered design.

🎯 Requirements

• 5–7+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a B2B SaaS environment
• Proven success as an individual contributor owning renewals and expansion revenue (upsells and cross-sells)
• Experience managing complex, multi-stakeholder customer relationships and long sales/renewal cycles
• Experience working with or selling into higher education institutions
• Strong analytical skills with the ability to translate data into strategy
• Comfort operating in a fast-moving, high-growth startup environment

🏖️ Benefits

• Be part of the industry-leading AI Enrollment Platform transforming higher education
• Join a mission-driven team helping institutions modernize admissions and enrollment operations through AI
• Work with a people-first, innovation-driven team that equips partners to strengthen the student experience
• Help colleges and universities improve enrollment outcomes while advancing a more transparent, equitable path to degree completion

Skills & Technologies

Onsite

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Edvisorly Inc.

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About Edvisorly Inc.

Edvisorly provides a SaaS platform that centralizes college and university recruitment, application, and enrollment workflows for institutions, high-school counselors, and students. Its cloud-based CRM tools automate communications, track applicant progress, and surface predictive analytics to improve yield, reduce administrative overhead, and democratize access to higher-education opportunities.

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