Director of Product, Customer Experience

Voltus, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the product team responsible for the core customer-facing elements of Voltus’s platform, including customer dispatch, performance tracking, market settlement, hardware and metering data integration, and the overall financial experience.
• Drive product strategy and execution to enable customers to self-serve, understand their economic returns, and maximize value per MW under management across evolving electricity markets.
• Build, scale, and mentor a high-performing product management team while remaining hands-on in delivering critical features and resolving complex product challenges.
• Partner closely with the market platform PM team, engineering, design, energy markets, and commercial leadership to create intuitive, scalable solutions that lower barriers to customer participation in electricity markets.
• Own end-to-end product lifecycle for customer-centric features—from market research and requirement definition to launch and iterative improvement—ensuring alignment with business goals and customer needs.
• Translate complex energy market dynamics into clear, actionable product requirements that empower commercial and industrial customers to profit from flexible load, distributed generation, energy storage, efficiency, and EV resources.
• Enhance customer trust and retention by improving transparency, accuracy, and ease of use in financial reporting, performance dashboards, and settlement processes.
• Lead product initiatives that support Voltus’s expansion into new resource types, customer segments, and geographic markets while maintaining a consistent, high-quality customer experience.
• Serve as a player-coach: actively contribute to product design, roadmap prioritization, and feature delivery while coaching PMs on best practices, stakeholder management, and execution discipline.
• Collaborate with data and analytics teams to ensure customer performance metrics are accurately captured, visualized, and used to inform product decisions and customer success outcomes.
• Ensure product solutions comply with regulatory and operational requirements of electricity markets while optimizing for scalability and customer usability.
• Define success metrics for customer experience products and use data to continuously refine features, improve adoption, and increase customer lifetime value.
• Represent the customer voice internally, advocating for solutions that reduce friction, increase clarity, and deliver measurable financial benefit to Voltus’s commercial and industrial clients.
• Work cross-functionally to align product roadmaps with sales, customer success, and operations teams to ensure seamless onboarding, support, and retention of customers.
• Stay current on evolving electricity market structures, incentive programs, and regulatory changes to inform product strategy and maintain Voltus’s market-leading position.
• Drive innovation in customer-facing tools that enable real-time visibility into energy resource performance and financial outcomes across diverse asset types and market regions.

🎯 Requirements

• Proven experience leading product teams in a B2B SaaS or energy technology environment
• Deep understanding of electricity markets, demand response, or distributed energy resources
• Demonstrated success in building and scaling high-performing product management teams
• Strong technical aptitude to collaborate effectively with engineering teams on complex data and hardware integrations
• Experience driving product strategy for customer financial experiences, billing, or settlement systems
• Ability to operate as a player-coach: hands-on in product delivery while mentoring and developing team members

🏖️ Benefits

• Fully remote work environment
• Opportunity to work with leading distributed energy resources and electricity market technologies
• Mission-driven culture focused on sustainability and customer success
• Alignment with a company that emphasizes doing well by doing good

Skills & Technologies

Remote

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Voltus, Inc.

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About Voltus, Inc.

Voltus, Inc. operates a distributed energy resource management platform that connects commercial, industrial, and residential electricity users to demand response and grid services markets. Through its software, the company aggregates flexible kilowatts from thermostats, batteries, solar, and EV charging systems, then dispatches them in real time to reduce grid strain and lower customer energy costs. Voltus earns revenue by sharing the value it creates with utilities, grid operators, and end users across North America.

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