Director of Professional Services

Clutch Technologies, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end transformation of Clutch’s Professional Services delivery engine, encompassing Technical Delivery, PMO, and Solutions Consulting to accelerate customer onboarding and value realization.
• Own and optimize key delivery metrics including CSAT, time-to-implementation, utilization, and delivery predictability, establishing clear cadences and visibility for performance management.
• Collaborate directly with Product and Engineering teams to align delivery execution with product experience, ensuring implementation processes are integral to the product’s value proposition.
• Redesign team measurement and incentive structures to prioritize outcomes and impact over activity, driving cultural shift toward outcome-based performance.
• Reimagine team roles and workflows by leveraging scalable technology and innovative methods to replace traditional delivery playbooks with modern, AI-augmented processes.
• Build and develop a layer of delivery managers into autonomous leaders who own outcomes, drive team performance, and actively grow their direct reports.
• Institutionalize a scalable delivery operating model that remains effective as Clutch launches new products and expands into new markets.
• Deliver executive-level reporting on delivery health, risk, and economic efficiency to inform growth strategy and resource allocation decisions.
• Rapidly build trust and credibility with cross-functional partners and internal teams within the first 30 days, identifying high-impact opportunities for improvement without waiting for complete analysis.
• Launch early, high-impact experiments to improve delivery speed and efficiency, demonstrating bias for action in an ambiguous, fast-paced environment.
• Drive alignment across leadership and peer functions to ensure cohesive execution of delivery strategy, influencing executives, engineers, product teams, and frontline staff.
• Maintain deep familiarity with SaaS implementation lifecycles, enterprise customer needs, and recurring-revenue business models to guide delivery decisions.
• Utilize PSA tools and SaaS delivery analytics to inform operational improvements and resource planning.
• Champion the strategic use of AI to reinvent how delivery work is performed, encouraging team adoption of AI tools to enhance productivity and innovation.
• Foster a culture of continuous improvement where feedback, clarity of expectations, and performance development are embedded in daily operations.
• Ensure delivery quality is maintained or improved while reducing time-to-implementation across all Clutch products.

🎯 Requirements

• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders (not just individual contributors)
• Proven track record of scaling and transforming delivery motions to achieve material efficiency gains without sacrificing quality or customer satisfaction
• Demonstrated success working hand-in-hand with Product and Engineering teams in overlapping domains
• Strong people leadership experience coaching and developing managers, building resilient teams, and driving alignment on vision and goals
• High AI fluency and a drive to use technology to reimagine traditional delivery roles and workflows
• Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics

🏖️ Benefits

• Remote Flexibility: Work from anywhere with full remote work freedom
• Unforgettable Off-Sites: Two company-paid off-sites per year to foster team bonding and innovation
• Paid Time Off: Flexible annual PTO for personal relaxation and rejuvenation
• Stock Options: Equity participation in Clutch Technologies as part of compensation
• Home Office Setup: Dedicated budget for establishing an ideal home workspace
• Work Trip Budget: Funding for work-related travel and co-working experiences
• Health Coverage: Comprehensive health and dental insurance plans

Skills & Technologies

Remote

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Clutch Technologies, Inc.

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About Clutch Technologies, Inc.

Clutch Technologies operates a digital platform that lets consumers refinance auto loans, secure lower rates, and manage vehicle financing online. Established in 2016 and headquartered in San Francisco, the company aggregates lender offers, handles title transfers, and provides customer support throughout the refinancing process. Its technology streamlines loan applications, credit checks, and contract e-signatures, aiming to reduce monthly payments for borrowers across the United States.

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