Director of Revenue Cycle Management

AnswersNow, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale the end-to-end revenue cycle management (RCM) operations for a high-growth telehealth company specializing in virtual ABA therapy, ensuring financial performance aligns with rapid multi-state expansion.
• Own key RCM performance metrics including net collection rate, denial rate, clean claim rate, cash collections, and days in accounts receivable (A/R), driving measurable improvements across all indicators.
• Oversee eligibility and benefits verification, authorization operations, charge capture, claims submission, denial prevention, payment posting, and revenue integrity initiatives to maximize reimbursement and minimize leakage.
• Collaborate cross-functionally with Clinical Operations, Credentialing, Product, Engineering, Finance, and Data teams to align revenue cycle processes with clinical workflows, system capabilities, and financial goals.
• Partner with Product and Engineering teams to automate manual workflows, enhance system integrations between EHRs and billing platforms, and build scalable technology solutions that reduce errors and improve efficiency.
• Develop and maintain executive-level dashboards and reporting tools that provide real-time visibility into financial performance, operational bottlenecks, and revenue trends across payers and states.
• Lead root-cause investigations into persistent revenue cycle challenges such as high denial rates or delayed payments, implementing sustainable corrective actions and process improvements.
• Build, mentor, and develop a high-performing RCM team focused on accountability, continuous improvement, collaboration, and operational excellence in a fast-paced startup environment.
• Establish and execute the long-term RCM strategy in alignment with company growth objectives, including expansion into new states and payer partnerships.
• Ensure compliance with commercial insurance, Medicaid, and telehealth reimbursement regulations across multiple jurisdictions, maintaining accurate payer enrollment and credentialing alignment.
• Forecast operational needs based on growth projections, identifying staffing, technology, and process requirements to support scalable revenue cycle infrastructure.
• Drive initiatives to reduce reimbursement leakage by optimizing billing accuracy, improving claim submission timeliness, and enhancing payer communication protocols.
• Serve as the primary revenue cycle liaison to executive leadership, providing strategic insights and data-driven recommendations to inform company-wide financial planning and decision-making.
• Maintain deep familiarity with healthcare technology platforms, billing systems, EHRs, and reporting tools to ensure seamless integration and optimal system utilization across teams.

🎯 Requirements

• 7+ years of progressive healthcare revenue cycle management experience
• 3+ years of leadership experience within behavioral health, ABA, mental health, telehealth, or closely related healthcare settings
• Deep understanding of commercial insurance, Medicaid, telehealth reimbursement, and multi-state payer operations
• Demonstrated success improving KPIs such as denial rates, net collection rates, clean claim rates, and A/R performance
• Experience building or scaling RCM operations in a high-growth or startup environment
• Strong analytical skills with experience leveraging data to identify root causes and drive operational improvements

🏖️ Benefits

• $110,000 - $150,000 annual salary + bonus opportunity + equity
• Flexible hours with an async-friendly team culture
• Fully remote work environment with no on-site reporting requirements
• Opportunity to make a meaningful impact in reshaping autism therapy through innovative virtual care

Skills & Technologies

Remote

$110k-150k

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AnswersNow, Inc.

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About AnswersNow, Inc.

AnswersNow delivers an AI-powered customer support platform that unifies knowledge bases, chatbots, and human agents. It ingests existing content and past tickets to generate instant, accurate responses across web, mobile, and messaging channels, reducing resolution time and ticket volume. Continuous learning and analytics refine answers and surface content gaps. The company serves SaaS, e-commerce, and financial services teams seeking scalable, 24/7 support without added headcount.

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