Job Overview
Location
US - Remote
Job Type
Full-time
Category
Operations
Date Posted
July 17, 2026
Full Job Description
đź“‹ Description
- • The Director of Operational Performance is responsible for developing and leading processes, people, and performance strategies to ensure efficient, scalable, and high-quality pharmacy operations across the organization.
- • This role focuses on driving operational excellence through workflow optimization, performance management, cross-functional coordination, and continuous improvement initiatives.
- • The ability to support leadership teams as well as collaborate and influence other key leaders within operations is crucial.
- • Key performance indicators include productivity, turnaround time, accuracy, service levels, and overall patient and colleague experience.
- • The Director will lead day-to-day operational performance strategy across pharmacy operations, achieve performance expectations related to productivity, turnaround time, and quality, and identify and execute process improvement initiatives.
- • The Director will also establish and monitor KPIs and reporting routines, support and execute technology solutions to enhance automation and workflow efficiency, and partner cross-functionally to drive enterprise initiatives that drive the most ROI.
- • The Director will oversee staffing models and workforce planning, lead root cause analysis and resolution of operational issues, and achieve budget targets and operational efficiency goals.
- • The Director will also support transition to new pharmacy operating system and embody AnewHealth’s Core Values in all communications and interactions.
🎯 Requirements
- • Bachelor’s degree in operations, healthcare or related field. PharmD preferred.
- • 7+ years of progressive experience and responsibility in frontend pharmacy processing in an environment that utilizes high volume automated transactional and fulfillment technology.
- • Prior experience in a multi-unit leadership team leading groups of 100 colleagues or more including both pharmacists and technicians.
- • Strong analytical and problem-solving skills.
- • Proven ability to lead high-performing teams.
- • Expertise in workflow optimization and KPI management.
- • Strong communication and cross-functional collaboration skills.
🏖️ Benefits
- • Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
- • Medical, dental and vision coverage are effective 1st of the month following date of hire.
- • Equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.
Skills & Technologies
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About ExactCare Pharmacy, Inc.
ExactCare is a national long-term care pharmacy that partners with health plans, providers and patients to provide medication management solutions for chronic, complex and high-risk populations. The company dispenses and synchronizes medications for patients managing multiple chronic conditions, offers adherence packaging, clinical support and 24/7 pharmacy access, and delivers services through home delivery, on-site clinics and integrated technology platforms. Founded in 2009 and headquartered in Valley View, Ohio, ExactCare serves tens of thousands of patients across the United States and is accredited by URAC and the Accreditation Commission for Health Care.
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