Director, People Operations

Hims & Hers Health, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end execution of HR Operations strategy, aligning systems, processes, and programs with company growth, scalability, and business priorities.
• Own and optimize the HRIS ecosystem, ensuring data integrity, scalable architecture, seamless integrations, and a strong foundation for future growth.
• Design and continuously improve scalable People processes and workflows across the full employee lifecycle, including onboarding, offboarding, compliance, policies, and employee support.
• Drive the evolution of People Operations through AI and automation, identifying emerging technologies to improve efficiency, insights, service delivery, and the employee experience.
• Drive people analytics and reporting, translating data into actionable insights on engagement, retention, organizational health, and workforce planning.
• Establish strong operational governance including compliance, audits, documentation standards, controls, and risk management practices.
• Partner cross-functionally with Finance, IT, Legal, Payroll, and business leaders to improve operational effectiveness and enable company scale.
• Build and develop a high-impact operations team, fostering a culture of ownership, innovation, continuous improvement, and customer service excellence.
• Serve as a systems thinker across the People organization, identifying opportunities to simplify, automate, and scale processes while reducing friction for employees, managers, and the People team.
• Ensure operational rigor and consistency across all employee touchpoints to deliver a high-quality employee experience.
• Maintain expertise in compliance, policies, and operational best practices across the employee lifecycle in a distributed, high-growth environment.
• Translate data-driven insights into strategic actions that support workforce planning and organizational health initiatives.
• Implement scalable HR processes in a fast-paced, remote-first environment with a distributed workforce.
• Champion innovation in HR operations by evaluating and integrating new technologies that enhance efficiency and employee experience.
• Maintain data integrity and system reliability across all HR technology platforms and integrations.
• Collaborate with Legal and Compliance teams to ensure adherence to federal, state, and local employment regulations.
• Support the VP, Talent in shaping the strategic direction of the People function through operational excellence and scalable infrastructure.
• Lead the design and implementation of automated workflows to reduce manual effort and improve accuracy in HR operations.
• Ensure all HR operations align with company values of accessibility, personalization, and wellness.
• Promote a culture of continuous improvement by regularly assessing process effectiveness and implementing enhancements based on feedback and data.

🎯 Requirements

• 10+ years of experience across HR Operations or People Operations, with increasing scope and leadership responsibility
• Proven experience owning HRIS systems, people analytics, and operational infrastructure at scale
• Strong track record of driving innovation and building scalable HR processes in high-growth, fast-paced and distributed environments
• Experience partnering with senior leaders and influencing cross-functional stakeholders
• High level of data fluency, with the ability to translate insights into action
• Expertise in compliance, policies, and operational best practices across the employee lifecycle

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

Skills & Technologies

Remote

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Hims & Hers Health, Inc.

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About Hims & Hers Health, Inc.

Hims & Hers Health is a telehealth platform providing online consultations, prescription medications and over-the-counter wellness products for conditions such as hair loss, erectile dysfunction, anxiety, depression, skin care, and sexual health. Operating in the United States and select international markets, the company connects patients with licensed physicians and pharmacies, delivering treatments through subscription plans and direct-to-consumer shipping, while emphasizing privacy, affordability and accessibility.

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