Director, Product Management - Operations

Flock Safety Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead the product strategy and execution for Flock’s Operations workflows, including Implementation, Delivery, Customer, and Supportability product lanes.
• Serve as the primary product counterpart to senior Operations leadership, ensuring alignment between business priorities and product roadmaps.
• Directly manage a team of Product Managers, fostering high performance while maintaining hands-on involvement in product execution and decision-making.
• Drive end-to-end product vision for internal operational systems, focusing on workflow redesign, automation, and practical adoption of AI to increase scale and efficiency.
• Partner closely with Engineering, AI/Data Science, and Applications teams to translate operational needs into technical solutions with measurable outcomes.
• Lead cross-functional planning and tradeoff decisions across multiple product portfolios, ensuring clarity in priorities, ownership, and dependencies.
• Conduct structured read-ins of existing operational workflows, identifying friction points, system gaps, and opportunities for improvement.
• Define and implement a scalable product engagement model with AI/Data Science teams to streamline intake, prioritization, and execution of automation initiatives.
• Deliver tangible automation milestones, including end-to-end pilots in at least one jurisdiction, and establish repeatable rollout paths for expansion.
• Build trusted relationships with senior stakeholders across Operations and adjacent teams to ensure consistent communication, decision support, and alignment.
• Establish a predictable operating rhythm for cross-functional teams that improves planning quality, communication consistency, and execution velocity.
• Translate operational priorities into clear, actionable roadmaps in partnership with Engineering, with emphasis on technical feasibility and business impact.
• Maintain fluency in architecture-level conversations, system/data flow reasoning, and technical tradeoffs to guide product decisions effectively.
• Evaluate when AI-driven solutions are appropriate versus simpler process or product changes, applying practical judgment to avoid over-engineering.
• Publish a forward-looking roadmap identifying additional opportunities for operational leverage through automation, AI, and workflow optimization.
• Ensure Engineering, Product, and Operations teams are aligned on near-term goals, decision ownership, and success criteria for all initiatives.
• Oversee the design and implementation of streamlined cross-functional operating rhythms that enhance planning quality and reduce ambiguity.
• Support the expansion of permitting automation beyond pilot jurisdictions by creating scalable, repeatable processes grounded in real-world feedback.
• Operate as the trusted product lead for Operations leadership, providing predictable, data-informed decision support and strategic insight.

🎯 Requirements

• 8+ years of Product Management experience, including direct management of Product Managers
• Strong track record owning internal tools, operational systems, or technical platform products
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes

🏖️ Benefits

• Flexible PTO plus 11 company holidays
• Fully-paid health benefits including Medical, Dental, and Vision, with HSA match
• 12 weeks of 100% paid parental leave, with additional 6-8 weeks of physical recovery time for birthing parents
• $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses through Maven
• $150 monthly WFH stipend
• $300 annual Productivity Stipend for tools like Audible, Calm, Masterclass, or Duolingo
• One-time $750 Home Office Stipend
• Access to Spring Health for personalized mental health support
• Caregiver support through Cariloop
• 1:1 sessions with Equity Tax Advisors via Carta Tax Advisor
• Four Employee Resource Groups: Women of Flock, Flock Proud, LEOs, and Melanin Motion

Skills & Technologies

Spring

Remote

Degree Required

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Flock Safety Inc.

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About Flock Safety Inc.

Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.

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