Solution Architect - Voice

DeepL SE

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Lead technical discovery and validation for DeepL Voice use cases including real-time meetings, live conversations, and API integrations, engaging directly with enterprise prospects such as contact centre leaders, IT architects, and CX stakeholders.
• Validate the art of the possible through proof-of-concepts and conduct architecture reviews to support deal wins by demonstrating technical feasibility and value.
• Advise on scalable, real-time voice AI architectures across the full stack: speech-to-text, text-to-speech, speech-to-speech real-time translation, and telephony/SIP/contact centre integrations.
• Enable partners including BPOs and contact centre providers to deploy, integrate, and scale DeepL Voice solutions globally by building repeatable, low-risk implementation playbooks.
• Act as the primary technical liaison between customers and internal product/engineering teams, translating customer feedback on latency constraints, voice quality trade-offs, and integration gaps into structured product roadmap input.
• Design end-to-end voice solutions that integrate seamlessly into disparate enterprise IT environments, ensuring compatibility with platforms like Genesys, NICE, Five9, and Amazon Connect.
• Collaborate with global GTM, engineering, and product teams to align technical deployments with business objectives and customer needs across multiple regions and time zones.
• Maintain deep technical expertise in voice stack technologies including SIP/VoIP/IVR, WebSocket/API integrations, LLM-based conversational AI, and AWS Cloud Architecture.
• Participate in customer-facing technical workshops and demonstrations to articulate the capabilities and limitations of DeepL Voice in production environments.
• Contribute to the evolution of DeepL Voice’s solution framework by documenting best practices, architectural patterns, and integration standards for internal and partner use.
• Support the global scaling of DeepL Voice by adapting technical solutions to regional compliance, telephony regulations, and enterprise security requirements.
• Drive technical credibility with enterprise decision-makers by delivering clear, actionable insights grounded in real-world deployment experience.
• Maintain a customer-centric mindset, ensuring all technical recommendations prioritize reliability, low latency, and high-quality voice output in live environments.
• Represent DeepL Voice in technical forums and partner ecosystems to expand adoption and influence industry standards for multilingual real-time communication.

🎯 Requirements

• 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales within enterprise or SaaS environments
• Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, contact centre platforms (e.g., Genesys, NICE, Five9, Amazon Connect), speech-to-text, text-to-speech, speech-to-speech systems, LLM-based conversational AI, WebSocket/API Integration, AWS Cloud Architecture
• A systems mindset with a passion for designing voice solutions by understanding how components integrate in complex, disparate IT environments
• Strong enterprise instincts and ability to build technical credibility with contact centre leaders, IT architects, and CX teams
• Genuine belief in DeepL’s mission to make high-quality language technology accessible to organizations worldwide

🏖️ Benefits

• Virtual Shares linking employee contribution to DeepL’s growth and success
• Hybrid work schedule with office attendance twice per week and flexible working hours aligned with global team time zones
• 30 days of annual leave (excluding public holidays) with access to mental health resources
• Monthly full-day Hack Fridays for passion projects and cross-team collaboration
• Regular in-person team events including local gatherings, onboarding events, and company-wide gatherings
• Diverse, internationally distributed team of over 90 nationalities with global presence in the UK, Germany, the Netherlands, Poland, the US, and Japan

Skills & Technologies

AWS

WebSocket

Senior

Hybrid

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DeepL SE

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About DeepL SE

DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.

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