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Director, Product Specialists (Solutions Engineering)

Twilio Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale Twilio’s North American Solution Engineering team as Director, Product Specialists (Solutions Engineering), driving customer success through technical leadership and strategic alignment with sales goals.
• Oversee solution design, implementation, and technical validation for complex customer engagements, ensuring alignment with Twilio Segment’s capabilities and influencing product roadmap through customer advocacy.
• Foster a culture of innovation, collaboration, and customer-centric problem solving while mentoring high-performing technical teams in a fast-paced, remote-first environment.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Customer Success to deliver cohesive customer experiences and drive product enhancements based on market trends and technical excellence.

🎯 Requirements

• 10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams.
• Strong technical background in software development, data platforms, and cloud technologies; familiarity with Twilio Segment’s technology stack is a plus.
• Exceptional communication and presentation skills, with ability to articulate complex technical concepts to executive-level stakeholders.
• Proven ability to develop and execute technical strategies aligned with business objectives, including experience in pre-sales and post-sales environments.
• Demonstrated ability to lead, inspire, and grow high-performing technical teams in a fast-paced environment.
• Experience leading Solution Engineering or Product Specialist teams within a CPaaS, UCaaS, or Customer Data Platform company (desired).

🏖️ Benefits

• Competitive pay with location-based salary ranges (e.g., $206,784–$258,480 in Colorado/Hawaii/Minnesota/Vermont; up to $287,200 in SF Bay Area/NYC).
• Eligibility for Twilio’s equity plan and commission earnings.
• Comprehensive benefits including healthcare, 401(k) retirement account, paid sick time, personal time off, and parental leave.
• Generous time off and ample parental and wellness leave.
• Approximately 20% travel anticipated for in-person customer and team relationship building.
• Remote-first work culture with global inclusion and connection opportunities.

Skills & Technologies

Remote

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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