Director, Renewals & Customer Success Operations

📋 Description

• • The Director of Renewals & Customer Success Operations leads and guides key operational activities across the Renewals and Customer Success teams, including annual planning, forecasting, business process optimization, and executive reporting and analytics.
• • Day to day, the role involves leading a high-performing team of operational leads, supporting weekly forecasts, driving cross-functional initiatives, implementing operational processes, delivering high-quality business intelligence to stakeholders (including executive team, FP&A, and Renewals and CS Leadership), and serving as a trusted adviser to the VP of Customer Success.
• • Conga Software Inc. is a company that unifies people and processes to drive commerce, aligning pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. Over 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. The company culture is grounded in the Conga Way, a values-driven framework that emphasizes innovation, individual and team development, and an environment where every voice is heard.
• • In this role, the person will learn to lead complex operational functions in a high-growth enterprise software environment, develop strategic planning and forecasting expertise, enhance executive communication and advisory skills, and directly contribute to company growth and reputation as a customer-focused revenue leader through hands-on leadership and process innovation.