Director, Sales Strategy

📋 Description

• • Zendesk is seeking a visionary Director, Sales Strategy to spearhead global initiatives aimed at transforming how the company drives revenue growth and achieves operational excellence. This pivotal role involves setting the overarching vision and strategic direction for Sales Acceleration, meticulously designing and implementing programs that foster sustainable sales growth, enhance productivity, and optimize operational efficiency across Zendesk's global sales organization.
• • The Director will be responsible for leading and inspiring a high-performing team, providing clear direction, robust mentorship, and valuable development opportunities to maximize the collective impact and potential of the team members. This leadership extends to fostering a culture of continuous improvement and high achievement.
• • A key aspect of this role is close collaboration with executive leadership across critical functions such as Product Marketing, Sales Operations, Revenue Strategy, IT, and other essential departments. This partnership is crucial to ensure a cohesive and aligned go-to-market (GTM) strategy that supports Zendesk's business objectives.
• • The Director will drive enterprise-level transformation by scaling sales processes, enhancing sales enablement programs, and optimizing the utilization of sales tools to effectively support global business expansion and market penetration.
• • A significant responsibility includes translating complex data, market insights, and performance metrics into actionable, board- and executive-level recommendations. These recommendations will directly shape sales strategies, investment decisions, and resource allocation, ensuring data-driven decision-making at the highest levels.
• • The role requires championing the adoption of best practices, proven methodologies, and cutting-edge technology that demonstrably enhance sales effectiveness, improve customer engagement, and drive revenue.
• • The Director will oversee and manage complex, cross-functional initiatives that seamlessly integrate product strategies, process improvements, and enablement efforts into cohesive and effective execution across all global markets.
• • Acting as a trusted advisor to Sales and GTM leadership, the Director will influence strategic decision-making, ensure operational alignment with long-term corporate objectives, and proactively identify opportunities for growth and optimization.
• • This position demands a strategic thinker with a deep understanding of SaaS sales dynamics, a proven ability to execute large-scale initiatives, and a passion for driving measurable business outcomes. The ideal candidate will be adept at navigating complex organizational structures and influencing stakeholders at all levels.
• • The Director will play a critical role in shaping the future of Zendesk's sales engine, ensuring it is agile, efficient, and capable of supporting the company's ambitious growth targets in the competitive SaaS landscape. This includes identifying new market opportunities, refining sales motions, and ensuring the sales team is equipped with the best resources and strategies to succeed.
• • The role requires a proactive approach to identifying and mitigating risks within the sales process, as well as capitalizing on emerging trends and technologies to maintain a competitive edge. Continuous evaluation of sales performance metrics and market feedback will be essential to adapt and refine strategies accordingly.
• • Ultimately, the Director, Sales Strategy will be instrumental in driving revenue growth, enhancing sales productivity, and ensuring operational excellence, contributing significantly to Zendesk's overall success and market leadership in customer experience solutions.