Director - Salesforce Delivery Lead

Riveron Consulting, LLC

Job Overview

Location

India

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end delivery performance for all offshore Salesforce engagements, ensuring execution quality, predictability, accountability, and alignment with commercial objectives and SOW commitments.
• Own delivery outcomes across multiple concurrent Salesforce projects, including core clouds (Sales, Service, Experience), Revenue Cloud/CPQ/Billing, and multi-cloud implementations with integrations via REST/SOAP, MuleSoft, or Boomi.
• Establish and enforce technical governance standards for architecture, secure development practices, code quality, QA rigor, release management, environment management, and documentation across all engagements.
• Design, mature, and scale Riveron’s offshore delivery model by defining team structures (COEs, specialization), onshore/offshore collaboration frameworks, capacity planning, and quality assurance processes.
• Build and lead high-performing offshore teams across development, architecture, QA, functional consulting, and DevOps, ensuring scaling does not compromise engineering standards, client trust, or delivery quality.
• Drive operational excellence through measurable KPIs, delivery scorecards, governance reviews, and continuous improvement initiatives focused on reducing rework, improving forecast accuracy, and increasing utilization efficiency.
• Create and implement reusable delivery assets including AI-enabled capabilities, QA automation frameworks, integration patterns, deployment accelerators, industry-specific solution templates, and governance playbooks.
• Serve as the primary escalation point for delivery issues, leading rapid resolution, root-cause analysis, corrective action planning, and transparent communication to clients and onshore leadership.
• Partner closely with onshore pre-sales architects, engagement leaders, PMO, and client stakeholders to ensure seamless transition from deal close to delivery execution with strong governance and delivery readiness.
• Develop and mentor technical leads, architects, engineering managers, QA leaders, and delivery managers across the offshore organization, building succession plans and leadership bench strength.
• Drive hiring strategy and capability development aligned with pipeline demand, strategic growth priorities, and delivery quality expectations.
• Foster a culture of accountability, ownership, engineering excellence, collaboration, and continuous improvement through lunch-and-learns, technical guilds, code reviews, architecture forums, and delivery retrospectives.
• Oversee implementation of Riveron’s Salesforce delivery methodology, ensuring consistency in Agile practices, sprint planning, estimation, QA rigor, release management, change management, and reporting.
• Implement operational dashboards to track delivery health, defect rates, SLA adherence, client satisfaction, and team performance, establishing quality checkpoints throughout the delivery lifecycle.
• Proactively identify and resolve delivery bottlenecks, skill gaps, process inefficiencies, governance weaknesses, and operational risks to maintain high standards of execution and client satisfaction.
• Promote innovation by encouraging teams to contribute reusable solutions, process improvements, and technical advancements that strengthen the overall Salesforce practice and create long-term client value.
• Balance delivery excellence, commercial outcomes, team development, operational discipline, and client satisfaction while maintaining strict adherence to enterprise-grade engineering and security standards.
• Ensure all solutions are designed for long-term maintainability, scalability, security, and operational supportability with clear ownership of technical decisions including Flow vs Apex, data models, security architecture, and deployment strategies.

🎯 Requirements

• 15+ years of Salesforce experience including large-scale program delivery and technical leadership
• 5+ years leading offshore delivery organizations or large distributed teams
• Deep expertise in Apex, LWC, Flow, data architecture, security, multi-cloud implementations, and integration frameworks (REST/SOAP, MuleSoft, Boomi)
• Proven track record in building scalable delivery organizations, driving operational excellence, and managing delivery KPIs (margin, utilization, quality)
• Strong understanding of end-to-end business processes (Lead-to-Cash, Quote-to-Cash), SDLC, release management, QA methodologies, and global onshore/offshore delivery models
• Ability to operate effectively at both executive (strategy, reporting) and ground level (technical execution, team leadership)

🏖️ Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Flexible work arrangements
• Mentorship and professional development opportunities
• Inclusive, collaborative culture focused on accountability and excellence

Skills & Technologies

REST

Senior

Onsite

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Riveron Consulting, LLC

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About Riveron Consulting, LLC

Riveron Consulting is a business advisory firm providing accounting, finance, technology and operations solutions across the transaction, performance improvement and transformation lifecycle. Founded in 2004, the company serves private equity, public and private corporations from offices in the United States and India, integrating industry expertise with hands-on execution to help clients navigate complex financial reporting, due diligence, systems implementations and interim management needs.

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