Director, Technical Product Management

DIRECTV Group Holdings, LLC

Job Overview

Location

United States - Virtual

Job Type

Full-time

Full Job Description

📋 Description

• Lead the development and execution of the product vision and roadmap for all billing and payment systems, including invoicing, subscriptions, taxes, pricing models, payment gateways, and reconciliation.
• Direct and mentor a team of Technical Product Managers and Release Train Engineers focused on billing and payments, supervising four employees including Senior and Principal-level roles.
• Drive strategic initiatives such as payment gateway expansion, dealer payment transformation, and overall payment flow optimization to enhance system efficiency and customer experience.
• Partner closely with IT, Finance, and Compliance teams to ensure delivery of scalable, secure, and resilient billing systems aligned with enterprise business objectives.
• Collaborate with finance and compliance stakeholders to guarantee billing accuracy, tax compliance (e.g., VAT/GST), audit readiness, and adherence to regulatory requirements.
• Serve as the internal subject matter expert and evangelist for all billing and payments initiatives, translating complex technical concepts for non-technical stakeholders.
• Drive continuous innovation in payment technology by exploring emerging trends such as digital wallets, instant payments, and AI-driven reconciliation.
• Establish and enforce Agile delivery best practices, including sprint planning, backlog prioritization, and cross-functional alignment across IT, Finance, and Compliance teams.
• Translate business requirements into well-defined product epics, features, and user stories, ensuring technical feasibility and alignment with enterprise architecture standards.
• Design and implement monitoring and alerting frameworks for payment operations to proactively detect, diagnose, and resolve system anomalies.
• Collaborate with solution architects and engineering teams to define system architecture, data flows, and integration frameworks supporting high transaction volumes and complex pricing logic.
• Lead technology modernization efforts including adoption of microservices-based billing architecture, cloud-native scalability, and API-first payment integration, particularly within Mulesoft-based systems.
• Apply principles of the Scaled Agile Framework (SAFe) to plan, execute, and deliver complex enterprise financial and digital systems.
• Define and track key metrics and KPIs for billing accuracy, payment success rates, refund handling, and reconciliation cycle times to drive continuous improvement.
• Utilize deep understanding of regulatory frameworks including PCI-DSS and SOX to ensure compliance across all billing and payment systems.
• Oversee product strategy by aligning business goals with technical execution, leading architecture and software development teams to deliver secure, scalable, and compliant digital systems.
• Serve as the primary bridge between technical teams and non-technical stakeholders, ensuring clear communication and shared ownership of product outcomes.
• Lead digital and billing platforms end-to-end, from strategic planning through technical implementation and operational support.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or Electronic Engineering (or foreign equivalent)
• Five (5) years of progressive, post-baccalaureate experience leading digital and billing platforms
• Demonstrated technical acumen to drive software architecture-level decisions and define feature/user story definitions in collaboration with IT and Finance teams
• Experience applying Scaled Agile Framework (SAFe) to deliver complex enterprise financial and digital systems
• In-depth understanding of regulatory frameworks including PCI-DSS and SOX
• Proven experience collaborating with IT, Billing, Finance, and Compliance teams to ensure secure, scalable, and compliant system delivery

🏖️ Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• Discounts on products and services

Skills & Technologies

Onsite

Degree Required

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DIRECTV Group Holdings, LLC

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About DIRECTV Group Holdings, LLC

DIRECTV Group Holdings, LLC provides multichannel video programming distribution services via satellite and streaming platforms across the United States and Latin America. The company offers national, regional, and international television channels, premium sports packages, on-demand content, and digital video recording capabilities to residential and commercial subscribers. It also supplies linear and digital advertising inventory to brands and agencies. Originally launched in 1994, the service has evolved from a direct-broadcast satellite operator to a hybrid satellite-streaming provider following AT&T's divestiture and joint venture with TPG Capital in 2021.

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