Dispatch Specialist

Cable One, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• The Dispatch Specialist II plays a critical role in ensuring field technicians are supported and customer commitments are met by managing work orders, resolving service requests, and monitoring technician availability using Cable One Field Service Management and ACSR systems.
• Day-to-day responsibilities include providing phone and chat support to field technicians for work order modifications and customer account requests, resolving ticket and email inquiries from Technical Care and Virtual Call Centers, monitoring technician routes for work order readiness, and setting up locates and outages as required.
• Cable One, Inc. (operating as Sparklight) is a telecommunications provider committed to connecting customers and associates through a culture of respect, health and wellness, work/life balance, and inclusivity, with a mission to keep communities connected to what matters most.
• In this role, you will develop expertise in workforce coordination, field service operations, and customer support systems while contributing to operational efficiency and gaining experience in a fast-paced, mission-driven environment with opportunities for advancement and skill growth.

🎯 Requirements

• High School Degree required
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM)
• Excellent verbal and written communication
• Strong data-entry ability (alpha/numeric)
• Ability to work in a fast-paced, demanding environment with good time management
• Understanding of ServiceNow and ACSR

🏖️ Benefits

• Medical, dental, and vision plans – start when you start!
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Paid time off (vacation, holiday, and personal/sick days)
• Tuition reimbursement (up to $5,250 on 1st year)
• FREE Cable One services for associates who live in a serviceable area
• Group Legal plan with Identity Theft Protection

Skills & Technologies

Remote

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Cable One, Inc.

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About Cable One, Inc.

Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.

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