Job Overview
Location
Czechia; Spain
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Dispute Specialist at MEWS Systems B.V., you will be part of the FinCrime function, supporting the end-to-end handling of payment disputes across card schemes, combining operational case management with the development of subject-matter expertise in chargebacks, fraud trends, and compliance requirements.
- • You will independently manage dispute workflows, including case review, evidence preparation, and submission in accordance with card scheme requirements, while maintaining an assigned dispute queue aligned with scheme timelines, progressing cases efficiently while ensuring accuracy, quality, and compliance standards.
- • You will collaborate closely with TM, Fraud Operations, PayOps, and Customer Success teams to resolve disputes effectively, partnering on payment flow exceptions, engaging when fraud patterns suggest misuse, coordinating on merchant communications, and escalating complex scheme or regulatory edge cases.
- • You will maintain audit-ready case documentation, identify potential risks or process gaps during daily handling, support basic analysis of dispute trends, and contribute to reporting activities that help improve workflows and prevention strategies, all while developing practical expertise in dispute tooling and evidence standards.
- • This role plays a key role in maintaining operational accuracy, supporting merchants, and contributing to the overall stability of the dispute management function as it evolves toward EMI regulatory standards, offering the opportunity to grow within a fast-growing Hotel Tech unicorn valued at $2.5b that is transforming global hospitality through cloud technology.
🎯 Requirements
- • Fluent English communication skills, both written and verbal
- • Previous experience in payments, chargebacks, fraud operations, customer operations, or a similar operational environment
- • Strong organisational skills with high attention to detail and the ability to manage multiple tasks effectively within a structured workflow
- • Ability to interpret internal guidelines, procedures, and technical information accurately
- • Analytical mindset with willingness to develop knowledge of card scheme rules, regulatory expectations, and dispute management processes
- • Working knowledge of Visa and Mastercard dispute stages, evidence requirements, and key deadlines
🏖️ Benefits
- • Participation in our company share program
- • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
- • Unlimited paid holiday
- • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
- • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
- • Flexible, hybrid working options
- • One-off home office setup budget to make your workspace your own
- • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not available)
Skills & Technologies
About MEWS Systems B.V.
MEWS Systems provides a cloud-based hospitality management platform that unifies property management, booking engine, point-of-sale, and guest experience tools for hotels, hostels, and serviced apartments. The software automates front-desk, housekeeping, revenue, and payment workflows, integrates with hundreds of third-party apps, and delivers real-time analytics to increase operational efficiency and direct revenue. Founded in 2012 and headquartered in Amsterdam, the company serves independent and enterprise hospitality brands across more than 85 countries.
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