Disputes Paralegal - (6 month contract)

Whatnot, Inc.

Job Overview

Location

New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• Manage and triage incoming disputes matters, including demand letters, pre-litigation disputes, and arbitration threats, ensuring accurate and timely intake across multiple claim types.
• Draft and send initial responses to users on behalf of Litigation Counsel using established templates and escalation protocols to maintain legal compliance and consistency.
• Maintain and update case tracking systems to ensure all disputes are properly documented, monitored, and no deadlines or actions are missed.
• Coordinate with internal teams including Trust & Risk, Customer Experience, and Legal Operations to gather necessary facts, evidence, and documentation required for dispute resolution.
• Support Litigation Counsel in preparing materials for active matters by organizing records, summarizing correspondence, and tracking key deadlines and procedural requirements.
• Assist in building, refining, and standardizing intake workflows and response playbooks to scale the disputes function efficiently as the company grows.
• Utilize AI-driven tools such as GC AI, Claude CoWork, and Glean to enhance workflow efficiency, automate repetitive tasks, and improve accuracy in dispute handling.
• Work closely with Legal Counsel to ensure all dispute-related activities align with company policies, legal standards, and regulatory expectations.
• Adapt quickly to evolving dispute patterns and emerging legal risks in a high-volume, fast-paced marketplace environment.
• Contribute to process improvements by identifying bottlenecks, proposing solutions, and implementing best practices for dispute management.
• Maintain strict confidentiality and professionalism when handling sensitive user and legal information across all communications and documentation.
• Ensure all dispute documentation is properly archived and accessible for audit, compliance, or litigation purposes.
• Collaborate with cross-functional stakeholders to resolve disputes promptly and minimize escalation to formal litigation.
• Stay current with internal legal guidelines, template updates, and procedural changes to ensure consistent application across all dispute interactions.
• Proactively identify trends in dispute types or user behaviors that may indicate systemic issues requiring policy or operational adjustments.
• Maintain a high degree of accuracy and attention to detail while managing large caseloads under time-sensitive conditions.
• Contribute to knowledge sharing within the Legal team by documenting lessons learned and updating internal resources as disputes evolve.
• Work remotely as part of a co-located team with members across the US, UK, Ireland, Poland, Germany, and Australia, maintaining clear and consistent communication.
• Perform all duties in alignment with Whatnot’s core values and commitment to building a fair, transparent, and user-centric marketplace.

🎯 Requirements

• 5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment
• Experience with demand letter intake and response drafting, or other structured legal correspondence workflows
• Strong written communication skills — ability to write clearly, concisely, and calibrate tone for sensitive situations
• Excellent organizational skills and ability to manage a large volume of matters simultaneously without losing track of details
• Familiarity with legal matter management tools or case tracking systems
• Experience with AI platforms such as GC AI, Claude CoWork, and Glean

🏖️ Benefits

• Temporary six-month contract with potential to convert to full-time based on performance and business needs
• Opportunity to work at the forefront of livestream commerce in North America and Europe
• Collaborative, fast-paced environment with exposure to cutting-edge legal challenges in a high-growth tech company
• Remote work flexibility as part of a globally distributed team across the US, UK, Ireland, Poland, Germany, and Australia

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Whatnot, Inc.

Visit Website

About Whatnot, Inc.

Whatnot operates a live-stream marketplace for collectibles, sneakers, trading cards, apparel, and other hobby items. Sellers host real-time auctions and fixed-price shows while buyers bid or purchase through the mobile app. The platform combines live video, integrated payments, and authenticated shipping to reduce fraud. Founded in 2019, the company is headquartered in Los Angeles and has raised multiple venture rounds to expand categories and international markets.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.