Job Overview
Location
Mexico Remote - Lodging
Job Type
Full-time
Category
Customer Support
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Distressed Passenger Operations Agent plays a critical role in ensuring passengers facing travel disruptions are promptly and safely accommodated during layovers, directly supporting Corpay’s Lodging division mission to deliver seamless, reliable lodging solutions under pressure.
- • Day to day, the agent receives booking requests via multiple channels (ConneX App, email, chat, phone, screen printer, walk-ups), coordinates emergency hotel relocations for distressed passengers, sources compliant accommodations when contracted hotels are unavailable, processes payments to vendors, maintains accurate records in TA Connections System, and collaborates with internal teams to resolve operational issues while adhering strictly to Standard Operating Procedures.
- • Corpay is a global technology leader in commercial payments, specializing in fuel, payables, toll, and lodging solutions for businesses across 80+ countries. The company fosters an innovative, inclusive culture committed to diversity, equal opportunity, and rigorous compliance, including third-party pre-employment vetting via Experian.
- • In this role, you will develop expertise in crisis response logistics, hotel sourcing and negotiation, travel operations under irregular conditions, and cross-functional coordination — gaining hands-on experience with industry-specific systems like ConneX and TA Connections while building resilience, communication, and problem-solving skills vital for advancement in travel operations or customer service leadership.
🎯 Requirements
- • Excellent interpersonal, written, and verbal communication skills
- • Proficiency with Connex and PC tools
- • Reliable internet connection (must be 100 mbps or higher) and quiet home-work environment
- • Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations
- • Ability to work independently and as a contributing team member
- • Customer service or call center experience (preferred but not required)
🏖️ Benefits
- • Opportunity to work remotely from Mexico with a global technology leader
- • Exposure to high-stakes, real-time crisis resolution in travel operations
- • Inclusive and supportive workplace culture committed to diversity and equal opportunity
- • Structured training and adherence to Standard Operating Procedures for skill development
- • Clear reporting line to an Operations Manager for guidance and career growth
- • Engagement in special projects and varied duties beyond core responsibilities
Skills & Technologies
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About Corpay, Inc.
Corpay, Inc. is a global corporate payments company that provides commercial payment solutions including accounts payable automation, virtual card programs, cross-border payments, and fleet and lodging expense management. Serving businesses of all sizes, it processes billions in payment volume annually through technology platforms that integrate with ERP and accounting systems to streamline workflows, enhance controls, and deliver working capital benefits.
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