Dynamics 365 - Customer Engagement Senior Developer (Remote)

📋 Description

• • As a Dynamics 365 - Customer Engagement Senior Developer at Pratt & Whitney, you will be at the forefront of transforming flight technology by architecting, developing, and deploying innovative solutions within the Microsoft Dynamics 365 ecosystem.
• • This remote role offers a unique opportunity to leverage your deep technical expertise to enhance customer engagement, streamline sales and service processes, and drive operational excellence across a global organization.
• • You will be instrumental in envisioning and documenting complex infrastructure and system designs, translating these into tangible architecture design diagrams, entity relationship diagrams, wireframes, and other visual documentation.
• • Your ability to clearly articulate and solve intricate problems, addressing both system and environmental limitations, will be crucial for project success.
• • Partnering closely with customers and stakeholders, you will identify, deploy, and support a combination of packaged and custom-developed solutions designed to meet Pratt & Whitney's strategic operational goals.
• • A key responsibility will be translating intricate customer requirements into robust solution designs and implementing them meticulously using Digital Technology Standard Work, ensuring alignment with enterprise standards.
• • This role provides an exceptional platform to gain deep expertise in enterprise-scale Dynamics 365 Customer Engagement (CE) and Case Management implementations, pushing the boundaries of what's possible.
• • You will explore and master advanced design patterns for extending Dynamics 365 capabilities using the Microsoft Power Platform and Azure services, fostering a culture of continuous innovation.
• • You will be a champion for best practices in building scalable, secure, and supportable solutions within a highly governed enterprise environment, ensuring long-term system health and reliability.
• • Gain invaluable exposure to diverse cross-functional business domains, including Sales, Marketing, Field Service, and Customer Engagement platforms, broadening your understanding of enterprise business processes.
• • Contribute to and learn from Agile product delivery methodologies, including active participation in backlog management, story refinement, and engaging effectively with stakeholders to ensure project alignment and success.
• • You will be responsible for compiling customer data into easily digestible interactive diagrams and reports, facilitating clear communication and data-driven decision-making.
• • Develop and maintain solutions using JavaScript, C#.NET, VB.NET, and/or ASP.NET platforms, ensuring high-quality code and efficient system performance.
• • Work extensively with Dynamics 365 CRM, PowerPlatform, SQL, and SharePoint Online, becoming a subject matter expert in these core technologies.
• • Implement and manage DevOps practices and version-controlled solutions using tools like Visual Studio, Jira, GitHub, and the CRM SDK, promoting efficient development workflows and collaboration.
• • Utilize your experience with web APIs to integrate Dynamics 365 with other systems and services, creating seamless data flows and enhanced functionality.
• • Manage data migration between environments using ETL tools such as SSIS or KingswaySoft, ensuring data integrity and smooth transitions.
• • Leverage Power BI or other data visualization solutions to present insights derived from customer data, supporting strategic business decisions.
• • Demonstrate a proactive and agile approach to learning and mastering unfamiliar technologies, adapting quickly to evolving technical landscapes.
• • Foster effective communication, bridging the gap between technical teams and business stakeholders, ensuring clear understanding and alignment.
• • For those with preferred qualifications, you will have the opportunity to work with cutting-edge AI capabilities, including Copilot for Customer Service, configuring generative AI features, and enabling responsible AI within enterprise environments.
• • You will also leverage Copilot Studio to extend conversational experiences and gain proficiency in Power Pages for portal configuration and customization.
• • Integrate Dynamics 365 CE with advanced Microsoft Dataverse configurations, Azure Functions, Logic Apps, Service Bus, or API Management, building robust and scalable solutions.
• • Contribute to the mentorship of junior developers, sharing your knowledge and experience to foster team growth and uphold platform standards and architectural best practices.
• • This role is critical in supporting highly available, mission-critical customer-facing systems, ensuring uninterrupted service and optimal user experience.