Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Customer Support
Date Posted
March 12, 2026
Full Job Description
đź“‹ Description
- • As an EA-Client Support Specialist I at Bonterra Tech Holdings LLC, you will be at the forefront of empowering Democratic campaigns, parties, PACs, and progressive organizations by providing exceptional support and training on our innovative technology platforms.
- • This role is crucial in ensuring our clients, who are dedicated to advancing civil rights, social justice, and environmental responsibility, can effectively leverage our tools to achieve their critical social missions.
- • You will serve as a primary point of contact, offering expert assistance and guidance to a diverse range of clients, fostering strong relationships and ensuring their success.
- • Your responsibilities will encompass a blend of technical support, client education, and problem-solving, all aimed at maximizing client satisfaction and platform utilization.
- • A key aspect of this role involves conducting web-based training sessions, meticulously guiding new customers through our suite of tools and best practices.
- • You will be instrumental in onboarding new clients, ensuring a smooth and efficient transition as they begin utilizing our technology.
- • This position demands a proactive approach to identifying and resolving client issues, requiring strong analytical and critical thinking skills to diagnose problems and implement effective solutions.
- • You will be expected to maintain a deep understanding of our product offerings, including NGP8, EveryAction, VAN, and VoteBuilder, to provide accurate and comprehensive support.
- • The role requires excellent communication skills, both written and verbal, to clearly articulate technical information and provide empathetic support to clients with varying levels of technical expertise.
- • You will play a vital role in gathering client feedback, identifying areas for product improvement, and communicating these insights to internal teams.
- • A significant part of your day will involve troubleshooting technical challenges, from user errors to system-related issues, and working towards swift resolutions.
- • You will be responsible for documenting support interactions, maintaining accurate records of client issues, and contributing to our knowledge base.
- • The ideal candidate will possess a genuine passion for progressive politics and ideals, understanding the unique needs and goals of our client base.
- • This role offers a unique opportunity to contribute directly to the success of organizations working towards positive social change, making a tangible impact on important causes.
- • You will be part of a dynamic client services team, collaborating with colleagues to share knowledge and best practices.
- • The ability to manage multiple client inquiries simultaneously, prioritize tasks effectively, and maintain a high level of organization is essential for success in this fast-paced environment.
- • You will be expected to stay updated on product enhancements and new features to provide the most current and relevant support.
- • This position is ideal for individuals who thrive in a supportive, mission-driven environment and are eager to grow their expertise in political technology and client relations.
- • You will be a trusted advisor to our clients, helping them navigate complex technological landscapes and achieve their campaign and organizational objectives.
- • The role involves a commitment to continuous learning, staying abreast of industry trends and best practices in customer support and political technology.
- • Your dedication to providing outstanding customer service will be paramount, ensuring clients feel valued and supported at every interaction.
- • You will contribute to building and maintaining a positive reputation for NGP VAN as a leader in progressive technology solutions.
- • This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
- • The US Salary for this position is $58,700.
🎯 Requirements
- • Demonstrated and passionate interest in Democratic + progressive politics and ideals, coupled with strong technological aptitude and a willingness to assist diverse organizations.
- • Minimum of two years of experience working with compliance, fundraising, and/or email tools within political campaigns, unions, or non-profits.
- • Proven experience using NGP8, EveryAction, VAN, or VoteBuilder (or their competitors) in a day-to-day capacity, either administering users or in a leadership role.
- • Excellent oral and written communication skills, strong critical thinking, logical problem-solving abilities, and a proactive willingness to learn.
- • Professional phone manner, exceptional patience, proven self-motivation, and a demonstrated strong work ethic.
- • Detail-oriented with excellent follow-up skills, ensuring tasks are completed thoroughly and on time.
🏖️ Benefits
- • Comprehensive benefits package supporting health, well-being, and growth.
- • Opportunity to work with a technology platform that supports important social missions and progressive causes.
- • Meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.
- • Professional development and continuous learning opportunities.
- • Supportive and inclusive company culture focused on belonging and contribution.
Skills & Technologies
Remote
About Bonterra Tech Holdings LLC
Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.
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