EDI/Data Sr. Specialist

Brown & Brown Insurance

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• The EDI/Data Sr. Specialist at Brown & Brown Insurance plays a critical role in the National Employee Benefits Technology (EBTech) Department by ensuring accurate data handling, EDI configuration, and software implementation for customer-facing benefits platforms, directly supporting healthcare reform compliance and automated enrollment processes.
• This role is essential to maintaining data integrity and system reliability, enabling customers to efficiently manage employee benefits while upholding Brown & Brown’s commitment to customer-centric service and operational excellence.
• Audit and upload data for moderately to complex new customer website implementations or ongoing maintenance for existing customers, ensuring accuracy and compliance with internal standards.
• Create, configure, and maintain EDI files using third-party software (particularly Bswift modules) for customer websites, adhering to established SOPs and best practices for data mapping and transmission.
• Conduct final testing and auditing of EDI configurations — both self-performed and by Analysts and Senior Analysts — to validate functionality of low to moderate complexity implementations, providing oversight and corrective feedback as needed.
• Contribute to the development and improvement of Standard Operating Procedures (SOPs) by identifying process enhancements and recommending updates based on platform alignment and field experience.
• Build and sustain strong, professional relationships with customers, vendors, and carriers to improve retention, resolve issues promptly, and serve as a trusted point of contact.
• Provide daily direct and indirect support to assigned customers through teammate development, troubleshooting, and guidance on EDI/data-related inquiries.
• Maintain current knowledge of health and benefits products, services, and tools to ensure accurate configuration, testing, and troubleshooting of software implementations.
• Foster a collaborative team environment by promoting knowledge sharing, mentorship, and a positive attitude, including training and guiding EDI/Data Analysts and Senior Analysts.
• Uphold accountability for quality assurance on moderate complexity EDI/Data tasks, ensuring deliverables meet internal and external performance standards.
• Anticipate and respond to customer support questions with minimal oversight, acting as a subject matter resource in customer meetings when required.
• Participate in ongoing training and professional development to stay current on industry trends, legislation, new product releases, and technological advancements in benefits administration.
• Pursue personal and professional growth through continued education, certification efforts (including Life and Health Insurance licensure), and skill enhancement initiatives.

🎯 Requirements

• Minimum 2 years of hands-on experience with Bswift, specifically in one or more of the following modules: Feedbuilder, Demographic Import Admin, or Payroll Builder.
• 2–4 years of experience with employee data file manipulation and EDI file development, preferably in insurance, HR, or financial services environments.
• Associate’s or Bachelor’s degree, or equivalent combination of education and relevant work experience.
• Proficiency with MS Office Suite and experience working with PC-based database applications.
• Strong attention to detail, ability to meet strict deadlines, and commitment to maintaining confidentiality.
• Excellent telephone etiquette and professional problem-solving approach when interacting with customers and internal teams.

🏖️ Benefits

• Comprehensive health benefits including Medical/Rx, Dental, Vision, Life Insurance, and Disability coverage.
• Financial perks such as Employee Stock Purchase Plan (ESPP), 401(k) with company match, Student Loan Assistance, and Tuition Reimbursement.
• Mental health and wellness support via free Mental Health Services and Enhanced Advocacy Programs.
• Additional benefits including Paid Time Off, company holidays, Preferred Partner Discounts, and other total well-being initiatives.
• Commitment to professional development through training opportunities, licensing support, and continuing education reimbursement.

Skills & Technologies

Senior

Remote

Degree Required

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Brown & Brown Insurance

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About Brown & Brown Insurance

Brown & Brown Insurance is a publicly traded insurance brokerage and risk-management firm headquartered in Daytona Beach, Florida. Founded in 1939, the company provides commercial and personal insurance, employee benefits, and related services through a network of more than 400 offices across the United States, Canada, and the United Kingdom. It operates as an intermediary between clients and insurance carriers, offering tailored risk solutions to businesses, governmental entities, and individuals while generating revenue primarily through commissions and fees.

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