Job Overview
Location
Bogota
Job Type
Part-time
Category
Customer Support
Date Posted
March 28, 2026
Full Job Description
📋 Description
- • As a Customer Service Executive at AnyVan, you will play a vital role in delivering exceptional support to customers navigating the often-stressful process of moving homes or valuable belongings, directly contributing to the company’s mission of reducing wasted miles and carbon emissions through smarter logistics.
- • You will serve as a frontline warrior, expertly managing and resolving customer inquiries via phone and digital channels like WhatsApp, ensuring minimal wait times, first-contact resolution, and consistent achievement of team targets while maintaining high Trustpilot ratings.
- • You will utilize active listening and probing skills to accurately assess and resolve customer concerns, escalate complex or high-risk issues promptly, and keep all parties fully informed until resolution, all within a fast-paced, high-energy environment that values speed, efficiency, and positivity.
- • You will join a dynamic, high-performing team across London, Cape Town, and Bogotá that prides itself on being fast, friendly, and customer-obsessed, supported by best-in-class training and cutting-edge technology to help you excel.
- • You will have clear opportunities to grow within the company, as AnyVan promotes from within and encourages employees to take on more responsibility, all while aligning with core values of having fun, getting it done, progressing over perfection, and thinking big as one team.
- • You will develop strong communication, multitasking, and problem-solving abilities in a bilingual (English/Spanish) setting, gaining hands-on experience with G-Suite and digital service platforms while building resilience and adaptability in a shift-based, hybrid role requiring weekend availability.
🎯 Requirements
- • Fluency in both English and Spanish, both written and spoken, to effectively communicate with international customers.
- • Minimum typing speed of over 30 words per minute with high accuracy to handle customer inquiries efficiently.
- • Proficiency with IT packages, especially G-Suite, and comfort using digital tools and platforms for customer service.
- • Ability to adapt quickly, multitask, and prioritize effectively in a dynamic, fast-paced environment.
- • Strong organizational skills and attention to detail to manage multiple customer interactions and follow processes accurately.
- • Proactive attitude with demonstrated ability to work quickly and efficiently under pressure.
🏖️ Benefits
- • Access to incredible tools and technology designed to help you perform at your best in a modern, tech-enabled customer service environment.
- • Best-in-class training programs to ensure you are continuously developing and staying at the top of your game.
- • Opportunity to work within a fun, high-performing team that loves what they do and celebrates wins together.
- • Clear pathways for career growth, with a strong focus on promoting from within for those who want to take on more responsibility.
- • Hybrid work model in Bogotá with flexible shift patterns (minimum 20 hours per week), allowing balance between work and personal life.
- • Alignment with a purpose-driven company that has saved over 8,520 tonnes of carbon annually by reducing wasted miles in logistics.
Skills & Technologies
About Anyvan Inc.
Anyvan is a technology company that operates an online marketplace connecting individuals and businesses with transport providers for moving goods. Their platform facilitates the booking of various transportation services, including furniture moving, equipment transport, and general freight. By leveraging technology, Anyvan aims to streamline the logistics process, offering competitive pricing and efficient delivery solutions. They serve a diverse customer base, from individuals relocating to businesses requiring specialized shipping. The company focuses on providing a user-friendly experience for both customers seeking transport and carriers looking for loads, thereby optimizing the transportation supply chain.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
