Employee Relations Specialist

TheKey

Job Overview

Location

Remote - TX

Job Type

Full-time

Full Job Description

📋 Description

• As an Employee Relations Specialist at TheKey, you will serve as the primary point of contact for employee relations cases, ensuring fair, consistent, and compliant handling of workplace concerns to support a respectful and productive work environment.
• Day to day, you will intake and assess ER cases, conduct administrative aspects of investigations, document findings in FreshService, lead Tier 1 and Tier 2 investigations, partner with leaders on corrective actions, and support training and reporting initiatives.
• TheKey is a mission-driven organization dedicated to enabling dignified, independent aging at home, with a culture rooted in support, training, and empowerment for employees who deliver exceptional care to clients and families across North America.
• In this role, you will develop expertise in employee relations processes, investigation methodologies, compliance documentation, and HR operations, while building skills in conflict resolution, coaching, and cross-functional collaboration.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience
• Experience in employee relations, HR investigations, or HR operations, preferably in a multi-site or remote work environment
• Proficiency with HRIS or case management systems (experience with FreshService is a plus)
• Strong knowledge of employment laws, HR policies, and investigative best practices
• Excellent communication, documentation, and interpersonal skills with the ability to remain neutral and objective
• Ability to handle sensitive and confidential information with discretion and professionalism

🏖️ Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Matching
• Flexible PTO Plans (separate for exempt and non-exempt employees)
• Employee Assistance Program
• TouchCare VirtualCare
• Health Savings Account and Flexible Spending Account

Skills & Technologies

Remote

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TheKey

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About TheKey

TheKey operates an online platform that connects families with in-home caregivers for children, seniors and adults with special needs. Users search pre-screened care providers, schedule interviews and manage bookings through web and mobile apps. The service includes background checks, payroll processing, insurance coverage and 24/7 support. Revenue derives from membership fees and placement commissions. Founded in 2013, the company serves metropolitan areas across the United States.

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