Engagement Lead

SpryPoint Services Inc.

Job Overview

Location

USA

Job Type

Full-time

Full Job Description

📋 Description

• SpryPoint is at the forefront of revolutionizing the utility sector, empowering communities through advanced technology solutions. As a recipient of the prestigious 2025 Deloitte Technology Fast 50 Canada and Fast 500 North America awards, we are recognized for our rapid growth and innovative approach. We are seeking a dynamic and client-focused Engagement Lead to join our high-growth software company and play a pivotal role in modernizing how utilities serve their customers and manage their operations. This is an exceptional opportunity to contribute to a company that is shaking up the status quo with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
• Founded by industry veterans in 2011, SpryPoint has evolved from a profitable startup into a rapidly scaling organization with over 300 dedicated employees. We proudly serve 100 utility clients across North America and the Caribbean, driven by a clear mission: utility leaders should expect more from their technology providers. We understand the urgent demand utilities face to replace inefficient legacy systems, manage increasing operational complexity, and meet evolving customer expectations. With over a decade of experience and a proven track record of successful implementations for water, electric, and gas utilities, SpryPoint has solidified its reputation as a trusted and mission-critical partner.
• In this crucial role, the Engagement Lead will be instrumental in ensuring the accuracy and completeness of client engagement scoping, which is paramount to securing successful project outcomes for both our valued clients and SpryPoint. You will collaborate closely with our Sales, Solution Specialists, Service Delivery, Product Engineering teams, and prospective clients to achieve this. A deep understanding of our Service Delivery Implementation Methodology will be essential, and you will be a key player in supporting RFP responses, sales presentations, and contract negotiations from a service delivery perspective.
• Your responsibilities will extend to meticulously analyzing client needs and translating them into comprehensive project scopes. This involves conducting in-depth discovery sessions, identifying potential risks and challenges, and proposing effective solutions that align with SpryPoint's platform capabilities and implementation best practices. You will act as a bridge between the client's vision and our delivery capabilities, ensuring that expectations are clearly defined and achievable.
• The Engagement Lead will be responsible for developing strong relationships with prospective and existing clients, acting as a trusted advisor throughout the pre-sales and early implementation phases. You will articulate the value proposition of SpryPoint's solutions, demonstrating how our platform can address specific utility challenges and drive significant business improvements. Your ability to communicate complex technical concepts in a clear and concise manner will be critical in building confidence and securing client buy-in.
• Furthermore, you will contribute to the continuous improvement of our sales and implementation processes. By gathering feedback from client engagements and internal teams, you will identify opportunities to refine our methodologies, enhance our proposal development, and optimize our resource allocation. Your insights will be invaluable in ensuring SpryPoint remains agile and responsive to market demands.
• This role requires a proactive and detail-oriented individual who thrives in a fast-paced, collaborative environment. You will be empowered to take ownership of your engagements, drive them to successful conclusions, and contribute directly to SpryPoint's continued growth and success. We are backed by strategic investment from Norwest Venture Partners since 2023 and an exciting new investment partnership from Insight Partners announced in 2026, enabling us to accelerate our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
• Join our award-winning team and be part of transforming an essential industry that powers communities across the Americas. Your expertise will directly impact our ability to deliver exceptional value to our clients and solidify SpryPoint's position as a leader in utility technology.

🎯 Requirements

• Proven experience in a client-facing role, such as project management, solutions consulting, or business analysis, preferably within the software or technology sector.
• Strong understanding of software implementation lifecycles, project scoping, and risk assessment.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate technical concepts to diverse audiences.
• Ability to travel across North America up to 40% and no known legal or immigration-related restrictions to travel outside of Canada.
• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering) or equivalent practical experience.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement within a rapidly growing company.
• Collaborative and inclusive work environment with a focus on core values.

Skills & Technologies

Senior

Onsite

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SpryPoint Services Inc.

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About SpryPoint Services Inc.

SpryPoint Services Inc. provides a new generation of customer service and operations software, empowering utilities to contend with the industry’s rapid pace of change. Their platform streamlines meter-to-cash processes, reducing friction from field operations to back-office tasks. Serving utilities across the Americas, SpryPoint offers solutions for water, sewer, electric, and gas sectors. The company's platform includes an omnichannel customer portal and integrated payment processing. SpryPoint's dedication to modernizing CIS systems is reflected in their recognition as a 2025 Deloitte Technology Fast 500™ company in North America, highlighting their growth and innovation.

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