Engagement Lead, Future Platforms Housing

📋 Description

• • As an Engagement Lead on the Future Platforms team at EliseAI, you will be instrumental in founding and scaling a critical new function dedicated to transforming the housing industry through cutting-edge AI.
• • This role is at the forefront of innovation, taking our next-generation platform products from initial customer promise to fully adopted, business-impacting deployments.
• • You will operate at the nexus of product, strategy, and execution, acting as the primary driver of engagement success for our most forward-thinking clients.
• • Your core responsibility will be to build and maintain alignment across complex customer stakeholder groups, navigating high-stakes implementation and workflow decisions.
• • You will work in tight coordination with Product and Engineering teams, translating real-world customer needs into clear, actionable requirements and driving tangible product improvements.
• • Given the early-stage and rapid scaling nature of this platform, your role extends beyond managing individual engagements; you will be tasked with systematizing our engagement processes.
• • This involves building repeatable playbooks, establishing robust processes, and developing scalable systems that enable rapid growth without compromising quality or customer outcomes.
• • This position is ideal for a founder-minded individual who thrives in ambiguous environments, possesses exceptional stakeholder management and execution skills, and is energized by the prospect of building internal systems that drive scalability.
• • You will own the end-to-end success of customer deployments, from the crucial late-stage sales handoff through to launch and post-launch stabilization.
• • Your focus will be on ensuring that engagements meet defined outcomes, adhere to timelines, and maintain strong stakeholder alignment throughout the lifecycle.
• • You will actively support sales and expansion efforts by participating in pre-sales discovery to set the stage for successful engagements.
• • This includes helping to scope realistic engagements and identifying potential follow-on opportunities for growth.
• • A key aspect of your role will be leading discovery and scoping sessions, translating high-level, often fuzzy, customer goals into crisp, well-defined requirements, workflows, and measurable success metrics.
• • You will guide customers through critical decisions, including navigating product constraints, understanding tradeoffs, and making informed adoption choices.
• • You will manage the execution motion with a high degree of autonomy, maintaining multi-threaded project plans even amidst ambiguity.
• • This requires coordinating effectively across diverse internal teams (Product, Engineering, Operations) and external customer stakeholders.
• • You will establish clear operating cadences, implement robust risk tracking mechanisms, and ensure launch readiness for all deployments.
• • Collaboration with Product Operations, Engineering, and Training teams will be essential to drive product configuration, facilitate data migration, manage the launch process, and ensure successful customer adoption.
• • You will serve as a vital bridge to the Product and Engineering teams, partnering closely to define net-new product workflows and requirements.
• • Your insights from real-world customer engagements, scoping learnings, and direct customer feedback will directly shape the product roadmap and future development.
• • A significant part of your mandate is to build the scalable playbook for future engagements.
• • This involves systematically capturing lessons learned from each engagement and transforming them into repeatable processes, standardized templates, and efficient systems.
• • The ultimate goal is to continuously improve the speed, quality, and scalability of our customer deployments.
• • You will be part of a driven team that attracts top-tier talent, operating at rocket speed to build something massive in the housing technology sector.
• • EliseAI is experiencing rapid scaling, solving complex client problems with precision and ambition, offering full autonomy and opportunities for significant impact without micromanagement.
• • This is a challenging, intense, and highly rewarding environment where you will be expected to perform at your best and receive a masterclass in career development.
• • If you are hungry, driven, and ready to build something transformative, this is the opportunity for you.
• • The Future Platforms team is responsible for executing EliseAI's next generation of AI products and business lines, blending go-to-market, product, operations, and strategy.
• • The team's mandate is to push the frontier of AI and own the entire process from idea conception to market leadership.
• • Our overarching goal is to evolve EliseAI from agentic AI to truly end-to-end autonomous operations, fundamentally reshaping how housing operators manage their businesses and how residents experience their homes.
• • Future Platforms operates as a startup within a startup, designed to function like a Seed or Series A company but with the substantial capital, resources, and market access of a well-funded Series E organization.
• • This structure ensures deep C-suite involvement (CEO, CRO, CSO, CTO) and provides founder-level ownership opportunities from day one.
• • You will be a foundational member of this team, contributing directly to its strategic direction and operational success.
• • The role demands a proactive approach to identifying and mitigating risks, ensuring smooth project progression and successful outcomes for our clients.
• • You will foster a collaborative environment, encouraging open communication and problem-solving among all involved parties.
• • Your ability to adapt to evolving priorities and requirements will be crucial in this dynamic setting.
• • Ultimately, you will be a key architect of how EliseAI delivers value through its innovative future platform products, driving adoption and demonstrating significant business impact for our customers.