Engagement Manager

Scrunch Pty Ltd

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Own the full engagement lifecycle for enterprise accounts, from pilot scoping and proof-of-concept delivery through onboarding, platform activation, and executive business reviews, ensuring clear outcomes: expansion, renewal, or honest fit assessment.
• Present directly to C-suite and senior marketing leadership at Fortune 500 and high-growth brands, translating AI search visibility data into business outcomes, defending methodology under scrutiny, and delivering board-ready ROI readouts during kickoffs, mid-pilot check-ins, and quarterly business reviews.
• Drive customer onboarding and platform adoption by identifying key stakeholders, configuring the Scrunch platform for specific use cases, ensuring team training, and proactively intervening when activations stall to prevent churn.
• Design and document repeatable engagement frameworks, onboarding playbooks, milestone templates, and escalation paths—building the foundational processes for a function that currently has no established playbook.
• Act as the critical bridge between pre-sales (Account Executives, Solutions Engineering) and post-sales (Customer Success, Product), feeding real-time customer insights back into product positioning, sales strategy, and feature development.
• Create high-impact, execution-focused content such as kickoff decks and executive summaries, prioritizing clarity and impact over production volume, ensuring stakeholders at all levels understand value and next steps.
• Manage multiple enterprise engagements simultaneously with precision, maintaining tight timelines, clear ownership, and defined milestones without relying on formal project management certifications but demonstrating strong project management instincts.
• Work closely with technical teams to understand SaaS platform configuration, data flows, and system integrations, enabling credible, confident conversations with both marketers and engineers during customer interactions.
• Operate autonomously in a fast-paced startup environment where role definition is fluid, requiring initiative to build systems from scratch, adapt quickly to changing priorities, and deliver results without established processes.
• Ensure customers achieve measurable value within 30 days of onboarding, driving adoption and retention through structured, repeatable processes that scale across the customer base.
• Contribute to product improvement by synthesizing feedback from live engagements and communicating actionable insights to Product and Engineering teams to refine features, messaging, and onboarding workflows.
• Maintain a customer-centric mindset focused on transforming Scrunch from a vendor into a strategic partner, evidenced by executive stakeholders viewing the company as indispensable to their AI discovery strategy.
• Adapt quickly to new SaaS tools, CRMs, and project management platforms, learning technical concepts rapidly to engage effectively with both technical and non-technical audiences.
• Collaborate cross-functionally with Solutions Engineering, Customer Success, and Product teams to align on customer goals, resolve blockers, and ensure seamless handoffs between sales and post-sale phases.
• Identify and mitigate risks early in the engagement cycle, anticipating adoption challenges before they escalate into account health issues or renewal threats.
• Contribute to scaling the engagement function by documenting best practices, creating training materials, and mentoring future hires as the team grows.

🎯 Requirements

• 4+ years in engagement management, professional services, solutions consulting, or customer onboarding at a SaaS or technology company
• Experience running end-to-end onboarding, pilots, POCs, or proof-of-value engagements with enterprise customers
• Proven ability to present to and influence CMOs, VPs, and C-suite stakeholders in high-stakes settings
• Strong project management instincts with a track record of delivering engagements on time, on scope, and with clear ownership
• Technical comfort with SaaS platforms, data flows, and system configurations, without needing to write code
• Experience working in a startup or ambiguous environment where defining your own role and processes was required

🏖️ Benefits

• Equity in a fast-growing, category-defining company
• Medical, dental, vision, and life & disability insurance
• Paid parental leave
• Home office stipend
• Phone and internet reimbursement
• L&D budget for courses, conferences, and professional development
• Flexible PTO—take what you need, trusted to manage your time
• 401(k)
• Team offsites and a collaborative, supportive team culture

Skills & Technologies

Remote

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Scrunch Pty Ltd

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About Scrunch Pty Ltd

Scrunch provides an influencer marketing platform that connects brands with data-verified creators across Instagram, YouTube, TikTok and blogs. The SaaS dashboard offers audience analytics, fraud detection, campaign management and performance tracking to help marketers discover, evaluate and collaborate with influencers. The company targets mid-market to enterprise advertisers and agencies seeking scalable, transparent creator partnerships. Founded in Australia, Scrunch maintains a global database of over 20 million influencer profiles and integrates with major social networks to provide real-time engagement metrics.

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