Engagement Services Manager

📋 Description

• • The Engagement Services Manager (ESM) at Samsara Inc. is responsible for representing the company's implementation and integration services, positioning their value, and assisting customers in meeting business needs through C-level engagement during the sales cycle. This role is critical to driving services ARR attach quota, ensuring smooth AE to CS transition, and acting as a governing partner during service delivery.
• • Day to day, the ESM will articulate and sell the value of Samsara Services to prospective and existing enterprise accounts, collaborate with Sales Representatives and Sales Engineers to integrate services into proposals, own services pursuits including ARR attach quota, forecast services, monitor ARR pipeline, plan and manage scoping activities, produce proposals and resource plans, act as a trusted advisor in product deployment and change management, serve as a governing partner during implementation, participate in building Samsara Services methodologies and collateral, and champion the company’s cultural principles.
• • Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations in agriculture, construction, field services, transportation, and manufacturing to harness IoT data for improved safety, efficiency, and sustainability. As a recently public company (NYSE: IOT), Samsara empowers employees to define the future of physical operations with autonomy and long-term impact.
• • In this role, you will develop expertise in enterprise services sales, solution scoping, and customer success strategy while building relationships with C-level stakeholders and cross-functional teams. You will have autonomy to grow your career in a high-growth environment, shape Samsara’s services offerings, and contribute to the digital transformation of critical global industries.