Job Overview
Location
Work From Home (HB)
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As an Engagement Services Supervisor at Luminare Health, you will lead a remote team of inbound and outbound customer service representatives to ensure exceptional service delivery and achievement of client service expectations and organizational objectives.
- • Your day-to-day responsibilities include supervising team performance, managing client advocacy cases requiring multiple interactions with clients, providers, insurers, and community resources, and fostering staff development through coaching and performance management.
- • You will be part of Luminare Health, a purpose-driven organization under Health Care Service Corporation (HCSC), committed to employee growth through curated development plans and a culture that values meaningful careers and professional advancement.
- • In this role, you will develop leadership expertise in healthcare customer service operations, deepen your knowledge of healthcare reform, Medicare/Medicaid benefits, and claims processing, while strengthening your ability to manage complex, fast-paced environments with minimal supervision.
🎯 Requirements
- • High School Diploma or GED equivalent
- • Minimum of one year supervisory or lead experience in a call center
- • Minimum 3–5 years of customer service experience in a call center
- • Minimum 3 years of healthcare/health insurance, claims processing, or provider billing experience
- • Demonstrated experience managing client advocacy cases requiring research, problem solving, organizing, tracking, and reporting across multiple stakeholder interactions
- • Demonstrated knowledge of Health Care Reform and Medicare/Medicaid benefits
- • Ability to work independently in a fast-paced, constantly changing environment with minimal supervision
- • Strong organizational skills
- • Proficiency with Microsoft Office Suite
- • Excellent written and verbal communication skills, including adaptability to diverse audiences
- • Excellent customer service skills with proper grammar, tonalities, and clear diction
🏖️ Benefits
- • Health and wellness benefits
- • 401(k) savings plan
- • Pension plan
- • Paid time off and paid parental leave
- • Disability insurance and supplemental life insurance
- • Employee assistance program
- • Paid holidays
- • Tuition reimbursement
- • Annual incentive bonus plan (subject to plan terms and conditions)
Skills & Technologies
About Health Care Service Corporation
Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.
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