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Engineer - Gainsight

Commvault Systems, Inc.

Job Overview

Location

Bangalore, India

Job Type

Full-time

Full Job Description

📋 Description

• As a Gainsight Engineer at Commvault, you will lead the technical development and optimization of the Customer Success Platform, playing a critical role in driving proactive retention, onboarding, adoption, and renewal strategies through data-driven automation and insights.
• Day to day, you will own Gainsight configuration (Rules Engine, Journey Orchestrator, CTAs, Scorecards, Programs, Playbooks), build and maintain integrations with Salesforce and product telemetry systems, implement AI-based engagement scoring and sentiment analysis, and support end users by resolving platform issues and training power users.
• You will join a globally distributed team at Commvault, a NASDAQ-listed leader in cyber resilience trusted by over 100,000 organizations, where you’ll collaborate with Customer Success, Revenue Ops, and Salesforce teams to turn customer insights into operational cadences and campaigns.
• In this role, you will deepen your expertise in Gainsight administration, data integration, AI/ML enablement within customer success platforms, and cross-functional stakeholder engagement, positioning yourself as a key enabler of data-first customer success operations.

Skills & Technologies

Azure

Git

REST

Onsite

Degree Required

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Commvault Systems, Inc.

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About Commvault Systems, Inc.

Commvault Systems provides data protection and information management software for enterprises. Its platform unifies backup, recovery, archive, replication, compliance, and analytics across on-premises, cloud, and hybrid environments. Customers use it to safeguard critical workloads, reduce storage costs, and meet regulatory mandates. The company serves financial services, healthcare, government, and other sectors through direct sales and partners worldwide.

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